Front Desk Receptionist
5 hours ago
RECEPTIONIST — THE LAB BOXING & MUAY THAI GYM
Location: Santolan Town Plaza, San Juan, Metro Manila
Reports to: Assistant General Manager
Employment Type: Full-Time / Shift-Based
ROLE OVERVIEW
The Receptionist is the frontline representative of The Lab Boxing & Muay Thai Gym.
This role ensures smooth daily operations, delivers excellent member service, and supports sales conversion at the front desk. You are responsible for greeting members, managing check-ins, processing payments, maintaining cleanliness of the reception area, and helping create a strong, welcoming gym environment.
KEY RESPONSIBILITIES1. Front Desk Operations
- Greet members and guests warmly upon arrival.
- Manage check-ins, ClassPass bookings, walk-ins, and trial clients.
- Answer phone calls, chats, and social media inquiries assigned to the branch.
- Maintain an organized and clean reception area at all times.
2. Sales & Membership Support
- Explain membership packages and gym policies clearly.
- Upsell memberships, top-ups, retail items, and private sessions.
- Assist in converting trial clients into members.
- Record all sales accurately in the POS system.
3. Payment & Administrative Tasks
- Process payments (cash, GCash, bank transfer).
- Issue receipts and track attendance logs.
- Encode daily sales and prepare end-of-day reports.
- Ensure that all payments reconcile with daily reports.
4. Customer Experience
- Assist clients with concerns and coordinate with coaches or managers for support.
- Handle complaints professionally and escalate when needed.
- Maintain friendly, proactive service that reflects The Lab brand.
5. Branch Operations Support
- Monitor cleanliness and report issues (cleaners, equipment, supplies).
- Track towel, gloves, and equipment lending.
- Assist in inventory counts for supplies and merchandise.
- Help coordinate events, Fight Day sign-ups, and marketing activities.
KEY PERFORMANCE INDICATORS (KPIs)
- Customer Satisfaction Score: ≥ 9/10
- Attendance Accuracy: 100% daily encoding
- Sales Conversion (trial to member, walk-ins): Target set by branch
- Cleanliness & Orderliness Compliance: 100%
- On-Time Reporting: Daily EOD reports submitted before cut-off
QUALIFICATIONS
- With or without experience; gym or hospitality experience a plus
- Strong communication and customer service skills
- Organized, reliable, and detail-oriented
- Can work under pressure during peak hours
- Basic knowledge of POS or willingness to learn
- Must be willing to work shifts, weekends, and holidays (gym schedule basis)
WORK SCHEDULE & COMPENSATION
- Shift-based (opening, closing)
- Includes weekends and rotating rest days
- Compensation package; includes sales incentives
WHY JOIN THE LAB
- Fast-growing gym brand with expansion plans
- Supportive and team-oriented culture
- Opportunities for promotion and skill development
- Inclusive environment for fitness and lifestyle enthusiasts
Job Type: Full-time
Pay: Php16, Php20,000.00 per month
Benefits:
- Gym membership
- Paid training
Work Location: In person
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