Customer Service Supervisor

6 hours ago

San Juan, National Capital Region, Philippines Whiteplane Inc. Full time ₱240,000 - ₱360,000 per year

Location: Level 1, Greenhills Promenade, Missouri St. San Juan City

The Customer Service Supervisor – Front Desk (After Sales) is responsible for overseeing daily front-line operations and ensuring the highest level of customer satisfaction in all after-sales interactions. This role supervises front desk staff, resolves escalated customer concerns, and ensures that service processes are followed efficiently and professionally. The ideal candidate is proactive, solution-oriented, and has a strong background in customer service management.

Key Responsibilities:

  • Supervise and coach front desk customer service staff to maintain high performance and professionalism.
  • Monitor and ensure timely and effective handling of customer inquiries, complaints, returns, warranties, and other after-sales concerns.
  • Implement and maintain standard operating procedures for after-sales services.
  • Handle escalated issues and provide appropriate solutions in a timely manner.
  • Collaborate with internal departments (e.g., logistics, sales, technical support) to resolve customer concerns efficiently.
  • Maintain and analyze service metrics and reports to improve customer satisfaction.
  • Conduct regular training sessions to keep the team updated on product knowledge, customer service techniques, and company policies.
  • Ensure proper documentation and recordkeeping of customer interactions and resolutions.

Qualifications:

  • Bachelor's degree in Business Administration, Hospitality, or a related field.
  • At least 2–3 years of experience in customer service, preferably in a supervisory or team lead role.
  • Strong interpersonal and communication skills, both verbal and written.
  • Ability to handle pressure and resolve conflicts effectively.
  • Knowledge of after-sales processes, warranties, and return policies is a plus.
  • Proficient in MS Office and customer service software or CRM systems.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

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