Front Office Team Leader

5 days ago

San Fernando, Ilocos, Philippines Hospitality Innovators Full time ₱1,000,000 - ₱2,000,000 per year

I. Front Office Management & Guest Relations

  • Review FO endorsements, discrepancy reports, and take necessary actions.
  • Supervise check-in/out processes and ensure efficient use of PMS.
  • Welcome/escort VIPs, regular guests, and groups per standards.
  • Handle guest inquiries, requests, and complaints promptly.
  • Ensure VIP arrangements and room blocking are done in advance.
  • Maintain and update guest database/history for personalized service.
  • Coordinate with Housekeeping on room readiness and special requests.
  • Liaise with Security on guest safety and crowd control.
  • Oversee reservations handling, ensuring accuracy and special request fulfillment.
  • Inform guests about property facilities, tours, and activities.

II. Revenue & Cost Control

  • Review guest folios and ensure accurate charge recording.
  • Report high-balance guests to Operations Manager/Accounting.
  • Promote and upsell rooms, F&B, spa, and other services.
  • Supervise concierge/tour desk operations.
  • Monitor amenity reservations and package sales.
  • Assist with billing inquiries and financial transactions.
  • Ensure staff are informed about packages and promotions.

III. Leadership & Personnel Management

  • Monitor FO activities and take corrective actions.
  • Verify Cash Floats and Cashiering Reports.
  • Ensure staff knowledge of rates and promotions.
  • Supervise staff grooming per dress code.
  • Assist with scheduling, evaluations, and staff documentation.
  • Train, coach, and evaluate front office team.
  • Act as OIC in absence of Operations Manager.
  • Inspect lobby, pool, and guest areas for cleanliness/safety.

IV. Night Auditing

  • Balance daily revenue across outlets and verify accuracy.
  • Reconcile folios, correct posting discrepancies, and prepare reports.
  • Distribute occupancy and revenue reports to management.
  • Reset systems for the next business day.
  • Handle late-night check-ins, inquiries, and emergencies.
  • Supervise check-in/out processes and ensure efficient use of PMS.
  • Welcome/escort VIPs, regular guests, and groups per standards.
  • Handle guest inquiries, requests, and complaints promptly.
  • Ensure VIP arrangements and room blocking are done in advance.
  • Maintain and update guest database/history for personalized service.
  • Coordinate with Housekeeping on room readiness and special requests.
  • Liaise with Security on guest safety and crowd control.
  • Oversee reservations handling, ensuring accuracy and special request fulfillment.
  • Inform guests about property facilities, tours, and activities.

Job Type: Full-time

Pay: Php16, Php18,000.00 per month

Benefits:

  • Employee discount
  • Opportunities for promotion

Experience:

  • Hotel Front Office: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

  • Front Office Associate

    2 weeks ago

    San Fernando, Ilocos, Philippines Royal Oak Hospitality & Leisure Corporation Full time ₱115,200 - ₱172,800 per year

    Job SummaryThe Front Office Associate is the first point of contact for guests and plays a vital role in ensuring a warm welcome and seamless guest experience. Responsible for handling reservations, check-in/out, guest inquiries, and cashiering functions, the role requires professionalism, attentiveness, and hospitality service skills. In a 20-room boutique...

  • Team Leader

    5 days ago

    San Fernando, Ilocos, Philippines TaskUs Full time ₱30,000 - ₱60,000 per year

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Team Leader

    3 days ago

    San Fernando, Ilocos, Philippines TaskUs Full time ₱250,000 - ₱500,000 per year

    This role involves managing daily operations, ensuring compliance with guidelines, and maintaining high-quality moderation standards. The Team Leader supports the team's performance, provides training, and acts as the link between the team and management.Team Management:• Lead and supervise the content moderation team.• Monitor performance and ensure...

  • Barista Team Leader

    1 day ago

    San Juan, Ilocos, Philippines Awesome Hotel Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the roleJoin the dynamic hospitality team at Awesome Hotel Inc.' as a Barista Team Leader. In this full-time role, you will be responsible for overseeing the day-to-day operations of the hotel's coffee bar, ensuring exceptional customer service and efficient team performance. Based in the vibrant coastal town of San Juan La Union, this is an excellent...

  • Team Manager

    2 weeks ago

    San Fernando, Ilocos, Philippines Sutherland Full time

    Company DescriptionSutherlandis seeking a leadership-oriented and self-motivated person to join us as aTeamManager.We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionResponsibilities:Impact the...

  • Dining Shift Manager

    2 weeks ago

    San Fernando, Ilocos, Philippines Mary Grace Foods, Inc. Full time ₱240,000 per year

    Dining Shift Manager position is an entry-level role designed to develop future leaders in the restaurant industry. This position provides hands-on training in various aspects of restaurant operations, in front-of-house (FOH) management, customer service, staffing, inventory control, and financial management. S/he will work closely with experienced managers...

  • Business Banking Senior Sales Officer

    2 weeks ago

    San Fernando, Ilocos, Philippines Security Bank Corporation Full time ₱900,000 - ₱1,200,000 per year

    The RoleAs aSenior Sales Officer for Business Banking (La Union),you are responsible for delivering assigned targets for loans and non-lending products. While delivering sales targets, the Senior Sales Officer will need to ensure internal process and regulatory requirements are adhered to, as well as maintain good working relationship with assigned Area and...

  • Marketing Officer

    1 week ago

    San Fernando, Ilocos, Philippines SM Supermalls Full time ₱400,000 - ₱800,000 per year

    Are you ready to bring exciting marketing ideas to life? As a Marketing Officer, you'll be at the forefront of executing dynamic campaigns that make every day better for families. Your role will be crucial in driving foot traffic, increasing vehicle counts, and boosting mall sales through innovative and cost-effective activations. Join us and play a key role...

  • Credit and Collection Officer

    2 weeks ago

    San Fernando, Ilocos, Philippines Camfin Lending Inc Full time ₱204,000 per year

    Key ResponsibilitiesConduct thorough credit investigations and property appraisals as part of credit evaluationPerform various administrative tasks related to credit and loan processingPlan, coordinate, and schedule collection activities in accordance with company policiesMaintain accurate records and reports related to investigations and appraisalsSupport...

  • Admin/Procurement Associate

    2 weeks ago

    San Fernando, Ilocos, Philippines Royal Oak Hospitality & Leisure Corporation Full time ₱156,000 per year

    Job SummaryThe Admin / Procurement Associate supports the resort's administrative and purchasing requirements, ensuring timely and cost-efficient sourcing of goods and services essential to hospitality operations. With both a hospitality background and expertise in La Union's local market, the role bridges operational needs with reliable vendor...