Front Office Team Leader
2 weeks ago
I. Front Office Management & Guest Relations
- Review FO endorsements, discrepancy reports, and take necessary actions.
- Supervise check-in/out processes and ensure efficient use of PMS.
- Welcome/escort VIPs, regular guests, and groups per standards.
- Handle guest inquiries, requests, and complaints promptly.
- Ensure VIP arrangements and room blocking are done in advance.
- Maintain and update guest database/history for personalized service.
- Coordinate with Housekeeping on room readiness and special requests.
- Liaise with Security on guest safety and crowd control.
- Oversee reservations handling, ensuring accuracy and special request fulfillment.
- Inform guests about property facilities, tours, and activities.
II. Revenue & Cost Control
- Review guest folios and ensure accurate charge recording.
- Report high-balance guests to Operations Manager/Accounting.
- Promote and upsell rooms, F&B, spa, and other services.
- Supervise concierge/tour desk operations.
- Monitor amenity reservations and package sales.
- Assist with billing inquiries and financial transactions.
- Ensure staff are informed about packages and promotions.
III. Leadership & Personnel Management
- Monitor FO activities and take corrective actions.
- Verify Cash Floats and Cashiering Reports.
- Ensure staff knowledge of rates and promotions.
- Supervise staff grooming per dress code.
- Assist with scheduling, evaluations, and staff documentation.
- Train, coach, and evaluate front office team.
- Act as OIC in absence of Operations Manager.
- Inspect lobby, pool, and guest areas for cleanliness/safety.
IV. Night Auditing
- Balance daily revenue across outlets and verify accuracy.
- Reconcile folios, correct posting discrepancies, and prepare reports.
- Distribute occupancy and revenue reports to management.
- Reset systems for the next business day.
- Handle late-night check-ins, inquiries, and emergencies.
- Supervise check-in/out processes and ensure efficient use of PMS.
- Welcome/escort VIPs, regular guests, and groups per standards.
- Handle guest inquiries, requests, and complaints promptly.
- Ensure VIP arrangements and room blocking are done in advance.
- Maintain and update guest database/history for personalized service.
- Coordinate with Housekeeping on room readiness and special requests.
- Liaise with Security on guest safety and crowd control.
- Oversee reservations handling, ensuring accuracy and special request fulfillment.
- Inform guests about property facilities, tours, and activities.
Job Type: Full-time
Pay: Php16, Php18,000.00 per month
Benefits:
- Employee discount
- Opportunities for promotion
Experience:
- Hotel Front Office: 2 years (Required)
Language:
- English (Required)
Work Location: In person
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