Front Desk Admin

Your voice starts every patient's journey.

Experience a healthcare career that respects both your purpose and your personal time. In this patient-first environment, you support smoother care journeys while enjoying a role designed for balance and long-term stability. Step into a position that nurtures your growth, sharpens your clinic operations expertise, and lets you build your future-without sacrificing your life outside work.

Job Description

As a Front Desk Admin, you will assist patients by handling appointment calls, coordinating schedules, updating records, and supporting clinic operations. You'll deliver service with professionalism, accuracy, and warmth while ensuring smooth patient experiences across Aloha's clinics.

Job Overview

Employment type: Full-time

Shift: Night Shift (2:00 AM to 11:00 AM Manila Time), Weekends Off

Work setup: Onsite, Clark, Pampanga

Salary: PHP 25,000

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Pampanga (accessible via PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Learn more: )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives
• Standard government and Emapta benefits
• 20 annual leaves to use at your discretion (including 5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Good English communication skills
• At least 2 years of work experience as a Front Desk Admin / Customer Service supporting foreign or international clients
• Strong work ethic and ability to manage multiple priorities in a fast-paced environment
• Professional, friendly attitude with the ability to build rapport quickly over the phone
• Ability to handle stressful situations appropriately
• Ability to learn new systems, services, and processes
• Proven ability to deliver excellent customer service
• Strong listening, problem-solving, and multi-tasking skills
• Full system training and ongoing support will be provided

Your Daily Tasks

• Answer phone calls in Aloha's clinics to confirm or book patient appointments; transfer calls to relevant departments as needed.
• Conduct follow-up calls to patients to confirm their scheduled appointments.
• Schedule procedures and coordinate office visits according to physician and patient availability.
• Update patient medical records accurately.

About the Client

Leading Eye Care With Heart and Precision

Aloha Eye Clinic is a trusted healthcare provider known for delivering exceptional ophthalmology services and compassionate patient care. With a commitment to innovation, accuracy, and service excellence, our client continues to serve communities with state-of-the-art technology, highly trained specialists, and a patient-first approach. They prioritize comfort, clarity, and quality-ensuring every patient receives world-class eye care with genuine warmth.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra