Customer Service Supervisor

6 hours ago

San Juan, National Capital Region, Philippines Whiteplane Inc. Full time ₱240,000 - ₱360,000 per year

Customer Service Supervisor – Front Desk (After Sales)

Job Overview

The Customer Service Supervisor – Front Desk (After Sales) is responsible for leading day-to-day front-line operations and ensuring exceptional customer satisfaction throughout the after-sales process. This role oversees front desk staff, manages escalated concerns, and ensures that all service procedures are executed efficiently, accurately, and with professionalism. The ideal candidate is proactive, solution-driven, and experienced in customer service leadership.

Key Responsibilities:

  • Lead, supervise, and coach front desk personnel to uphold high standards of service and professionalism.
  • Ensure timely and effective handling of customer inquiries, complaints, product returns, warranties, and all after-sales concerns.
  • Develop, implement, and maintain standard operating procedures for after-sales service.
  • Resolve escalated issues by providing prompt and appropriate solutions.
  • Coordinate with internal teams such as Logistics, Sales, and Technical Support to address customer needs efficiently.
  • Track, analyze, and report service performance metrics to improve customer experience.
  • Conduct regular training sessions to enhance product knowledge, service techniques, and awareness of company policies.
  • Maintain accurate documentation and records of customer interactions and resolutions.

Qualifications:

  • Bachelor's degree in Business Administration, Hospitality, or any related field.
  • Minimum of 2–3 years of customer service experience, preferably in a supervisory or team lead capacity.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Strong ability to work under pressure and handle conflict resolution effectively.
  • Familiarity with after-sales operations, warranties, and return processes is an advantage.
  • Proficiency in MS Office and customer service or CRM software.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Work Location: In person

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