Technical Support for Healthcare Account

2 weeks ago

Davao City, Davao, Philippines TORCH Solutions Full time ₱300,000 - ₱450,000 per year

We are seeking a talented Customer Support professional to join our dynamic team in Davao City, Davao del Sur. This full-time role will have you providing exceptional customer service and support to our healthcare clients, ensuring their needs are met promptly and efficiently. If you thrive in a fast-paced, customer-centric environment, this is an excellent opportunity to grow your career.

What you'll be doing

  • Handle inbound calls from customers and provide prompt, courteous, and knowledgeable assistance
  • Troubleshoot and resolve customer issues in a timely manner
  • Maintain accurate records and documentation of all customer interactions
  • Identify opportunities to improve customer experience and recommend process improvements
  • Collaborate with cross-functional teams to ensure seamless customer service delivery
  • Stay up-to-date with product knowledge and industry trends

What we're looking for

● 1-2 years in BPO with technical support or customer service experience (B2B experience is a plus)

● At least 6 months experience in technical support or client account management.

● Experience of troubleshooting hardware, software, network issues, or SaaS products

● High technical aptitude for troubleshooting complex issues across various platforms

● Strong critical thinking and analytical skills

● Quick comprehension of new technical concepts and updates

● Clear verbal and written communication, explaining complex concepts simply

● Calm and solution-focused in high-pressure situations

● Positive attitude and willingness to learn and grow

● Strong attention to detail and ability to prioritize tasks

● Team-oriented with a collaborative approach to resolving issues

● Ability to work with less supervision.

● Ability to work in a team environment

● Willing to work in shifting schedules

● Willing to render overtime if needed.

● Willing to work in-center.

Apply now and take the first step towards a rewarding career with us.

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