Technical Support Specialist

5 days ago

Davao City, Davao, Philippines Netlink Voice Full time ₱120,000 - ₱180,000 per year

Are you a tech-savvy problem solver with expertise in VOIP, PBX, networks, modems, and more? We're searching for highly skilled individuals to join our team as Technical Support Specialists. If you're passionate about tackling diverse technical challenges and providing exceptional customer support, this is the perfect role for you

We're looking for an experienced technical support professional with a solid foundation in technology and a strong ability to communicate effectively in English, especially over the phone. The ideal candidate is a quick learner, analytical thinker, capable of troubleshooting and resolving basic VoIP or IT support issues efficiently. You should be confident in handling customer conversations and providing a positive support experience.

This role requires excellent reliability and commitment, including working the graveyard shift and being available on holidays as needed. Consistent attendance and a proactive attitude are essential.

Responsibilities:

  • Provide top-tier technical support for customers encountering issues spanning VOIP, PBX systems, networks, modems, and various related technologies
  • Diagnose and resolve complex problems related to voice communications, network connectivity, and modem configurations.
  • Collaborate seamlessly with teammates to devise innovative solutions for multifaceted technical issues.
  • Accurately document customer interactions and solutions.
  • Stay abreast of the latest advancements in VOIP, PBX, networking, and modem technologies.

Qualifications

  • Extensive knowledge of VOIP systems, including SIP, IP telephony, PBX, and associated protocols.
  • Proven experience configuring and troubleshooting networks and modems.
  • Exceptional problem-solving and communication skills.
  • A customer-centric mindset with an unwavering commitment to delivering outstanding service.
  • Demonstrated ability to work effectively both independently and within a team.
  • Relevant technical certifications (e.g., CCNA, CompTIA Network+) are advantageous.
  • Prior experience in technical support is highly desirable.

If you're deeply passionate about VOIP, PBX, networks, modems, and all things tech, and you relish the opportunity to assist customers with diverse technical challenges, we want to hear from you

TechSupportJobs #VOIPSpecialist #PBXPro #JoinOurTeam

Pay: ₱25,000 - ₱35,000

Location: Davao City (Office based)

Job Type: Full-time

Schedule: Monday to Friday 10 AM - 7 PM CST (11:00 PM- 8:00 AM PH)

Benefits:

Supplemental Pay

Overtime

13th month salary

Anniversary bonus

Yearly bonus

Job Types: Full-time, Permanent

Pay: Php25, Php35,000.00 per month

Benefits:

  • Company events
  • Paid training
  • Staff meals provided

Ability to commute/relocate:

  • Davao City (Davao del Sur): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have a Telecommunication industry experience?
  • Can you start ASAP?

Experience:

  • VoIP Technical Support Specialist: 2 years (Required)

Language:

  • English (Required)

Location:

  • Davao City (Davao del Sur) (Required)

Work Location: In person

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