Healthcare Collections Specialist

2 days ago

Davao City, Davao, Philippines Connext Global Solutions Inc Full time $70,000 - $120,000 per year

Connext Global Solutions is a team of business process outsourcing experts and innovators, trusted by world-class companies across industries such as Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently hiring a Healthcare Collections Specialist to join our growing team and support one of our U.S.-based healthcare clients.

Why Join Connext?
  • Competitive Compensation
  • Perfect Attendance Bonus
  • Life Insurance & HMO Coverage
  • 25% Night Differential
  • Annual Merit Increase
  • Company-Provided Equipment
  • Great Company Culture that values growth and collaboration
Job Summary

The Healthcare Collections Specialist is responsible for engaging with patients to resolve open medical invoices in a professional, empathetic, and service-oriented manner. The role combines patient outreach, financial counseling, payment processing, and administrative support.

Job Description
  • Reach out to patients regarding open invoices, explain balances, and provide payment options.
  • Offer financial assistance programs or resolution options when appropriate.
  • Handle patient calls regarding billing questions and process payments.
  • Document all outreach efforts accurately and efficiently.
  • Collaborate with internal teams to resolve outstanding balances, including payment arrangements or write-offs.
  • Maintain confidentiality and compliance with healthcare regulations.
  • Cross-train on billing tasks to support team flexibility.
  • Perform other administrative and collection-related duties as assigned.
Required Qualifications
  • Experience using computer systems and office software.
  • Strong organizational skills and attention to detail.
  • Effective communicator—both verbal and written.
  • Professional, empathetic, and patient-focused approach.
  • Ability to remain calm and solution-oriented in challenging situations.
  • Comfortable with repetitive tasks and payment processing.
  • Strong problem-solving and critical thinking skills.
  • Knowledge of healthcare billing or collections is a plus.

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