Customer Support Technical Account

4 days ago

Davao City, Davao, Philippines TORCH Solutions Full time $104,000 - $130,878 per year

We are seeking an enthusiastic and experienced Customer Support Technical Account to join our growing team in Davao City, Davao del Sur. As a full-time position, you will play a crucial role in providing exceptional technical support and account management to our valued customers.

What you'll be doing

  • Serving as the primary technical contact and account manager for assigned customer accounts
  • Responding to customer inquiries and troubleshooting technical issues in a timely and efficient manner
  • Documenting and tracking customer interactions to ensure consistent and high-quality support
  • Collaborating with cross-functional teams to resolve complex problems and implement solutions
  • Identifying and communicating customer needs, trends, and opportunities for improvement
  • Providing training and guidance to customers on the effective use of our products and services
  • Maintaining a deep understanding of our service offerings and continuously expanding your technical expertise

What we're looking for

  • Proven experience in a technical support or customer service role, preferably in the information technology industry
  • Strong troubleshooting and problem-solving skills with the ability to quickly identify and resolve issues
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
  • Proactive and customer-focused approach, with a commitment to delivering exceptional service
  • Ability to work independently and as part of a team, with a focus on continuous improvement
  • Relevant certifications or qualifications in information technology or a related field are preferred

Apply now

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