HR Business Partner/HR Generalist

Transform HR Expertise in Global Outsourcing

At Emapta, we revolutionize outsourcing by connecting businesses with top talent. With over a decade of expertise and 7,000 professionals across six countries, we build tailor-made teams that prioritize work-life balance and well-being. Join a supportive community where your contributions are valued, and career growth aligns with personal fulfillment. Redefine what's possible in an environment that fosters harmony, sustainability, and professional success. Be part of something bigger-your journey starts here

Job Description

As a HR Business Partner/HR Generalist, you will align Emapta's and clients' business strategies with people management practices. Acting as a strategic consultant and partner, you will provide expert guidance to management, clients, and employees, driving the successful execution of People & Culture plans while delivering day-to-day leadership and HR solutions.

Job Overview

Employment Type: Full-time

Schedule: Semi-flexible Night Shift, Weekends Off

Work Arrangement: Onsite, Pampanga

Exciting Perks Await

• Competitive Package
• Fixed weekends off
• Night differential pay to maximize your earnings
• HMO coverage upon regularization with free dependent
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree or at least 3 years of Employee Relations and People Business Partnering experience in the BPO or Shared Services industry.
• Strong knowledge of labor laws, DOLE compliance, end-to-end case management, policy development, employee discipline, performance management, talent development, and strategic business partnering.
• Strong ability to lead and implement organizational change processes in complex work environments.
• Hands-on experience in leading and executing account- or program-specific projects.
• Excellent written and verbal communication skills, with the ability to multi-task, take initiative, and work independently with minimal supervision.
• Strong attention to detail, accuracy, and adaptability in a fast-paced, evolving workplace.
• Demonstrates a growth-oriented approach, challenges the status quo, and thrives in dynamic environments.
• Exceptional ability to build strong client relationships, collaborate effectively, and provide outstanding customer service.
• Displays high ethical standards, integrity, responsibility, and accountability.
• Willing to report on-site in Pampanga.
• Open to working night shift hours.

Your Daily Tasks

Business Partnership

• Build strong, trusted relationships with stakeholders by being responsive, prompt, and collaborative.
• Provide HR policy guidance, interpretation, and consult with management as needed.
• Analyze HR trends and metrics to develop sound solutions, programs, and policies.
• Advise on business unit structures, workforce planning, and succession planning.
• Assess and anticipate HR-related needs of clients and employees.

Employee Relations, Engagement, and Retention

• Address employee concerns promptly with appropriate feedback and resolution.
• Foster positive work relationships, morale, productivity, and retention.
• Initiate and drive employee engagement activities, rewards, and recognition.
• Conduct regular employee touchpoints (1-on-1s, small group meetings, FGDs) and provide reports with insights and action items.
• Conduct exit interviews and submit reports to the Immediate Superior and Business Unit Head.

Performance Management

• Facilitate probationary and annual performance reviews.
• Oversee employee movements, including status changes, promotions, merit increases, and salary reviews.
• Provide performance management guidance through coaching, counseling, and Performance Improvement Plans (PIP).

Career Management and Learning & Development

• Facilitate career development discussions with employees.
• Identify and develop future leaders through training initiatives.
• Determine and address business unit and individual training needs in collaboration with L&D.
• Monitor and evaluate training program success, ensuring objectives are met.

Employee Discipline

• Ensure compliance with labor laws, minimizing legal risks.
• Consult HR Leaders on disciplinary actions and enforce company policies, including the Code of Conduct.
• Conduct learning sessions or roadshows on discipline management.
• Manage and resolve complex disciplinary issues through thorough investigations.

Compliance and Occupational Safety & Health (with Facilities & Admin)

• Implement, maintain, and inspect workplace health and safety standards.
• Provide safety management, advice, monitoring, and reporting.
• Engage employees in workplace safety programs and training.
• Ensure compliance with government regulations (DOLE, PEZA, BOI, etc.).

Other Responsibilities

• Perform tasks assigned by the Company as required.
• Comply with instructions from authorized Company representatives.
• Carry out administrative and non-administrative duties as assigned.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra