Customer Service Representative

1 day ago

Pasay, National Capital Region, Philippines access healthcare Full time ₱900,000 - ₱1,200,000 per year

About the role

We are seeking an experienced Customer Service Representative to join our team at access healthcare in Pasay City, Metro Manila. This is a full-time position that will involve providing exceptional customer service to our clients through phone and online communication. As a Customer Service Representative, you will be the face of our company, ensuring our customers receive the highest level of support and satisfaction.

What you'll be doing

  1. Answering incoming customer calls and emails in a timely and professional manner
  2. Addressing customer inquiries, concerns, and complaints with empathy and diligence
  3. Providing accurate information and guidance to customers on our products and services
  4. Documenting customer interactions and maintaining detailed records
  5. Identifying opportunities to improve customer experience and suggest process improvements
  6. Collaborating with cross-functional teams to ensure seamless customer service delivery

What we're looking for

  1. At least 1 year of experience in a customer service or BPO role
  2. Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
  3. Excellent problem-solving and decision-making skills, with the ability to think critically and find solutions
  4. Proficiency in using computer systems and various customer service software
  5. Strong attention to detail and the ability to multitask in a fast-paced environment
  6. A commitment to providing exceptional customer service and a passion for making a positive impact on our clients

What we offer

At access healthcare, we are committed to creating an environment where our employees can thrive. We offer competitive compensation, comprehensive health benefits, and opportunities for career development and growth. Our modern and collaborative work culture encourages work-life balance, with flexible work arrangements and a supportive team environment.

About us

access healthcare is a leading provider of healthcare services in the Philippines. Our mission is to improve the health and well-being of our communities through innovative and accessible solutions. With a team of dedicated professionals, we strive to deliver exceptional customer service and exceed the expectations of our clients.

If you are passionate about customer service and want to be a part of a dynamic and growth-oriented company, we encourage you to apply for this position. Apply now to take the first step towards an exciting and rewarding career with access healthcare.

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