customer service manager

4 days ago

Cebu City, Central Visayas, Philippines Linguage Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Linguage Inc. is currently looking for a Japanese Customer Service Manager to handle communication with our head office in Japan and oversee customer service operations, ensuring high quality support for Japanese- speaking clients. This role involves handling escalated issues and ensuring customer satisfaction through effective communication and problem solving.

Key Responsibilities:

Coordinates with the head offices located in Japan.

Attend to email correspondence with the Japanese customers and update company social media accounts.

Translates emails and communications between Japanese and non-Japanese staff providing interpretation during meetings.

Organizing and coordinating Japanese cultural events within the company.

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