Customer Service Manager

2 days ago

Cebu City, Central Visayas, Philippines Helpmate Full time ₱360,000 per year
  • Lead and manage the customer service team to ensure exceptional service is delivered to all customers.
  • Develop and implement customer service policies, procedures, and standards.
  • Handle complex customer inquiries and complaints, ensuring resolution and customer satisfaction.
  • Monitor and analyze customer service metrics (e.g., CSAT, NPS, response time) and provide reports to senior management.
  • Recruit, train, mentor, and evaluate customer service staff performance.
  • Collaborate with other departments (e.g., Sales, Product, IT) to improve the customer experience.
  • Stay up to date with product knowledge and changes to effectively support the team and customers.
  • Maintain accurate records of customer interactions and feedback.
  • Identify process improvement opportunities and initiate projects to enhance service quality and efficiency.

Job Types: Full-time, Permanent

Pay: From Php30,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Work Location: In person

Application Deadline: 10/30/2025

Expected Start Date: 10/30/2025

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