Customer Service

2 days ago

Cebu City, Central Visayas, Philippines Clu Forwarding Full time ₱150,000 - ₱250,000 per year

About the role

Clu Forwarding is seeking a talented and driven Customer Service professional to join our team in Cebu City, Cebu. This full-time role will allow you to make a real impact within our growing organisation, without the need for prior BPO experience. You will be the first point of contact for our valued customers, delivering exceptional service and support.

What you'll be doing

  1. Responding to customer enquiries and requests via phone, email, and chat channels
  2. Resolving customer issues in a timely and efficient manner
  3. Providing accurate information and guidance to customers
  4. Identifying opportunities to improve customer experience and recommend solutions
  5. Maintaining detailed records and documentation of customer interactions
  6. Collaborating with cross-functional teams to ensure seamless customer service

What we're looking for

  1. Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
  2. Excellent problem-solving and critical thinking abilities to effectively address customer concerns
  3. Commitment to delivering exceptional customer service and a genuine desire to help others
  4. Ability to remain calm and composed under pressure
  5. Familiarity with customer service software and technology, or a willingness to learn
  6. High school diploma or equivalent

What we offer

At Clu Forwarding, we are committed to fostering a supportive and inclusive work environment. We offer a competitive salary, opportunities for career advancement, and a range of benefits to support your overall well-being. Our goal is to help you thrive and reach your full potential.

About us

Apply now to become our next Customer Service superstar

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