Customer Service Agent

22 hours ago

Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time $30,000 - $40,000 per year

Job Summary:

As a Customer Service Agent, you will be a key member of the front-line team, supporting thousands of customers across various geographies. You will manage inbound enquiries via phone, live chat, and email, while also engaging in outbound activities to help users unlock accounts by updating payment details.

You will also play an active role in continuous improvement initiatives, contributing to knowledge base content, reviewing customer feedback, and supporting internal process optimisation - all aimed at enhancing the overall customer experience.

Requirements:

  • Respond to inbound customer enquiries via phone, chat, and email.
  • Manage and update Help Centre content
  • Review and act on customer feedback
  • Support outbound activities to assist with payment and account unlocking
  • Provide exceptional customer engagement across all interactions
  • Collaborate with internal teams to resolve issues and enhance service delivery

Qualifications:

  • Minimum 2 years of Business-to-Business customer service experience in the financial, SaaS, and other relate industries.
  • Experience handling enquiries across chat, email, and phone
  • Strong time management and ability to meet KPIs
  • Proficient in Salesforce
  • Basic skills in dispute resolution
  • Excellent written and verbal communication, with strong grammar and spelling

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