Customer Service Manager

5 days ago

Cebu City, Central Visayas, Philippines Worldwide Central Properties Inc. Full time ₱250,000 - ₱300,000 per year

Customer Service Manager

Qualifications:

  • A graduate of Bachelor's degree in Business, Marketing, or related field.
  • Proven experience in customer service management, preferably in property management, hotel management or related industry.
  • Strong leadership, communication, and problem-solving skills.
  • Knowledge of CRM systems and customer service best practices.
  • Ability to work under pressure while maintaining professionalism.
  • Ability to manage and lead a multi-functional team.

Job responsibilities:

  • Manage and oversee customer service operations, ensuring timely and professional handling of inquiries, requests, and concerns.
  • Build and maintain strong client relationships to promote trust, satisfaction, and buyer retention.
  • Develop, implement, and monitor customer service policies, standards, and best practices for consistent service quality.
  • Lead, coach, and motivate the customer service team to deliver excellent service.
  • Utilize CRM systems and other tools to improve communication, client tracking, and service delivery.
  • Monitor key service metrics such as response time, resolution rate, and client satisfaction.
  • Identify and implement process improvements to enhance efficiency and strengthen customer satisfaction.
  • Prepare and present regular service performance reports to management, including recommendations.

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Work Location: In person

  • Customer Service Manager

    3 days ago

    Cebu City, Central Visayas, Philippines Helpmate Full time ₱360,000 per year

    Lead and manage the customer service team to ensure exceptional service is delivered to all customers.Develop and implement customer service policies, procedures, and standards.Handle complex customer inquiries and complaints, ensuring resolution and customer satisfaction.Monitor and analyze customer service metrics (e.g., CSAT, NPS, response time) and...

  • customer service manager

    5 days ago

    Cebu City, Central Visayas, Philippines Linguage Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Linguage Inc. is currently looking for a Japanese Customer Service Manager to handle communication with our head office in Japan and oversee customer service operations, ensuring high quality support for Japanese- speaking clients. This role involves handling escalated issues and ensuring customer satisfaction through effective communication and problem...

  • Senior Manager-Consulting-Technology Consulting

    1 week ago

    Cebu City, Central Visayas, Philippines EXL Service Full time ₱2,000,000 - ₱2,500,000 per year

    Job Description: Essential Functions Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspectiveIT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.Managing Business Growth (Ramp-ups)Business Value Creation - Responsible for...

  • Customer Service

    3 days ago

    Cebu City, Central Visayas, Philippines Clu Forwarding Full time ₱150,000 - ₱250,000 per year

    About the role Clu Forwarding is seeking a talented and driven Customer Service professional to join our team in Cebu City, Cebu. This full-time role will allow you to make a real impact within our growing organisation, without the need for prior BPO experience. You will be the first point of contact for our valued customers, delivering exceptional service...

  • Customer Service Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines GAISANO MALL OF DAVAO Full time ₱180,000 - ₱360,000 per year

    JOB SUMMARY:Despite being an entry-level position in Customer Service, the Customer Retention and Loyalty Associate is responsible for proactive relationship building with customers. This position coordinates executes and manages to effectively retain customers through positive relationship building, listening to concerns / addressing issues, resolving...

  • Customer Service Associate

    3 days ago

    Cebu City, Central Visayas, Philippines PAMOCOR Group of Companies Full time ₱250,000 - ₱500,000 per year

    The Customer Service Associate is responsible for supporting the Customer Service team by addressing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role involves direct interaction with customers through various communication channels, including phone, email, and chat. The ideal candidate will possess...

  • Customer Sales Associate

    1 week ago

    Cebu City, Central Visayas, Philippines Helpro Service Cooperative Full time ₱150,000 - ₱250,000 per year

    At least high school graduateWith sales experienceWith pleasing personalityWith customer-friendly approachJob Description:Greet customers warmly and determine their needs.Provide knowledgeable assistance and guidance on products.Meet or exceed individual and store sales goals.Process transactions accurately through the POS system.Handle returns, exchanges,...

  • Customer Service Assistant

    3 days ago

    Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

    A Customer Service Assistant plays a key role in ensuring excellent customer experiences by providing support, guidance, and solutions to client inquiries. This position involves interacting with customers through various channels such as phone, email, chat, or in person to address questions, resolve issues, and provide accurate information about products,...

  • Customer Service Agent

    5 days ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time $30,000 - $40,000 per year

    Job Summary:As a Customer Service Agent, you will be a key member of the front-line team, supporting thousands of customers across various geographies. You will manage inbound enquiries via phone, live chat, and email, while also engaging in outbound activities to help users unlock accounts by updating payment details.You will also play an active role in...

  • Customer Services Advisor

    2 weeks ago

    Cebu City, Central Visayas, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking a motivated and customer-focused Customer Services Advisor to join our team in Cebu City, Cebu. As a Customer Services Advisor, you will play a vital role in delivering exceptional customer service to our clients. Working in a full-time, onsite position, you will be responsible for handling customer inquiries, resolving issues,...