Senior Manager-Consulting-Technology Consulting

2 days ago

Cebu City, Central Visayas, Philippines EXL Service Full time ₱2,000,000 - ₱2,500,000 per year

Job Description: Essential Functions

  • Client Portfolio Management – End of End owner of key accounts from IT Service delivery perspective
  • IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
  • Managing Business Growth (Ramp-ups)
  • Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
  • Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
  • Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
  • Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.

Responsibilities: Primary Internal Interactions

  • Business Leaders
  • All Technology Sub-Functions .

EXL Internal / External Audit Teams .

Primary External Interactions

  • Client Teams – especially Client Technology Teams.
  • External Vendors – Primarily for Service Desk Management.

Qualifications: Technical Skills

  • Good understanding of
  • Network (MPLS, Internet, Site to Site VPN)
  • Systems, VDI Solution and business applications (Citrix, AWS, Horizon VMware, Zscaler)
  • Voice (Avaya, Cisco Finesse, Ring Central, Genesys, AWS)
  • Exposure to and knowledge of Data and AI initiatives and their implementation is an advantage.
  • An industry recognized certification like ITIL / ITSM is an advantage.
    Understanding of Project management methodology

Process Specific Skills

  • Ability to interface and communicate at all levels within EXL and Client organizations.
  • Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.
    Working knowledge of MS office, MS Project and Visio.

Soft skills (Desired)

  • Good presentation and interpersonal skills.
  • Excellent problem solving skills in a cross functional environment
    Client stakeholder management

Soft Skills (Minimum)

  • Strong verbal and written communication skills
  • Strong customer service orientation ability to connect with global customers and work with Global teams.
  • Good listening and consultative skills.

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