Customer Service Assistant

3 days ago


Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

A Customer Service Assistant plays a key role in ensuring excellent customer experiences by providing support, guidance, and solutions to client inquiries. This position involves interacting with customers through various channels such as phone, email, chat, or in person to address questions, resolve issues, and provide accurate information about products, services, or company policies. Customer Service Assistants are responsible for handling complaints professionally, maintaining a positive and friendly attitude, and ensuring that every customer feels valued and supported.

In this role, you will process orders, manage account information, and follow up on customer concerns to ensure timely resolution. You are also expected to document interactions accurately, escalate complex issues to the appropriate department when necessary, and contribute to improving customer satisfaction and loyalty. Attention to detail, strong communication skills, and the ability to remain calm under pressure are essential qualities. By acting as the first point of contact, Customer Service Assistants directly contribute to building the company's reputation for reliability and care.


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