Customer Services Advisor

2 days ago

Cebu City, Central Visayas, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking a motivated and customer-focused Customer Services Advisor to join our team in Cebu City, Cebu. As a Customer Services Advisor, you will play a vital role in delivering exceptional customer service to our clients. Working in a full-time, onsite position, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for all our customers.

What you'll be doing

  1. Providing friendly and efficient customer service through various channels, including phone, email, and chat
  2. Responding to customer inquiries and addressing their concerns in a timely and effective manner
  3. Troubleshooting and resolving customer issues, escalating complex cases as needed
  4. Updating customer information and maintaining accurate records
  5. Identifying and suggesting improvements to enhance the customer experience
  6. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
  2. Strong problem-solving and analytical skills to effectively handle customer inquiries and resolve issues
  3. Adaptability and the ability to work efficiently in a fast-paced, customer-centric environment
  4. Proficiency in using computer systems and software, including customer relationship management (CRM) tools
  5. Previous experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  6. Fluency in English, both written and verbal

What we offer

At VICTORIAN PLACEMENT AGENCY', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  1. Opportunities for career development and growth
  2. Comprehensive health and wellness programs
  3. Flexible work arrangements to support work-life balance
  4. Discounts on a variety of products and services

About us

VICTORIAN PLACEMENT AGENCY' is a leading provider of customer service solutions, serving clients across a wide range of industries. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. With a team of dedicated and talented professionals, we are committed to creating a positive and inclusive work environment that empowers our employees to thrive.

Apply now for this exciting opportunity to join our team as a Customer Services Advisor in Cebu City, Cebu.

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