Patient Service Representative

4 days ago

Cebu City, Central Visayas, Philippines Harris Computer Full time ₱300,000 - ₱450,000 per year

A
Patient Services Representative
is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.

Duties And Responsibilities

  • Answer incoming calls according to procedure and Departmental standards.
  • Assist patients in their queries and concerns.
  • Collect patients' outstanding balance.
  • Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.
  • Places outbound collection calls according to procedure and Departmental standards.
  • Collect patients' outstanding balance.
  • Assist patients in their billing queries and concerns.
  • Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
  • Team player being supportive of Department and Company goals and policies.
  • Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
  • Other related duties may be assigned from time to time.

Qualifications And Requirements

  • Preferably College Graduate or at least 2 years in college.
  • Degrees and Courses related to Medical Field is a plus.
  • Strong written and verbal communication skills.
  • Ability to work effectively with minimal supervision.
  • Ability to work with confidential information.
  • Able to perform simple mathematical calculations.
  • Detail oriented.
  • Proficient in the use of email.
  • Highly motivated self-starter.
  • Organized, able to set priorities and meet deadlines.
  • Dependable and reliable.
  • Team player being supportive of Department and Company goals and policies.
  • Must be flexible with schedule.
  • At least 1 year call center experience related to Medical Accounts and Programs is a plus

Why Join Us?

  • Fully remote role
  • Competitive benefits: Insurance, lifestyle rewards & more
  • Work with a passionate, global team making an impact in the utility industry

  • Patient Service Representative

    4 days ago

    Cebu City, Central Visayas, Philippines Harris Global Business Services (GBS) Full time ₱250,000 - ₱350,000 per year

    Are you passionate about helping others and delivering exceptional service? Join us as aPatient Services Representativeand play a vital role in ensuring patients receive the care and support they need. This role bridges patients, families, medical personnel, insurance providers, and administrative staff, helping create a smooth healthcare experience with...

  • Patient Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Harris Computer Full time ₱150,000 - ₱250,000 per year

    Are you passionate about helping others and delivering exceptional service? Join us as a Patient Services Representative and play a vital role in ensuring patients receive the care and support they need. This role bridges patients, families, medical personnel, insurance providers, and administrative staff, helping create a smooth healthcare experience with...

  • Receptionist (Patient Care Representative)

    2 weeks ago

    Cebu City, Central Visayas, Philippines AFFINITY HEALTH & WELLNESS CORPORATION Full time ₱250,000 - ₱350,000 per year

    Industry: Health and Wellness (Affinity Dental Clinics)Location: G/F Stall 110, EBlock Tower 2, IT Park, Salinas Drive, Lahug, Cebu CitySchedule: Monday – Sunday (On-site; 1 day off per week)Job OverviewWe are looking for a Receptionist (Patient Care Representative) who will be the front-facing representative of the clinic. This role involves handling...

  • Patient Service Coordinator

    2 weeks ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱250,000 - ₱500,000 per year

    The Patient Service Coordinator is responsible for reviewing scheduled studies in advance of the patients visit.Scheduled studies are reviewed to ensure that the proper study was scheduled based on the referral, that allrequired paperwork / documentation is in the system, and that insurance verification, financial clearance andprior-authorization was...

  • Patient Service Coordinator

    1 week ago

    Cebu City, Central Visayas, Philippines Helpware Full time ₱300,000 - ₱450,000 per year

    Position SummaryThe position involves reviewing scheduled studies, ensuring proper scheduling based on referrals, verifying paperwork, completing insurance processes, confirming clinical documentation, coordinating with staff, assisting with patient communications, and performing other necessary duties for efficient operation.ResponsibilitiesReview scheduled...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines MedGather Full time ₱180,000 - ₱216,000 per year

    The Customer Service Representative serves as the primary point of contact for patients, providing excellent service through multiple communication channels (phone, email, and fax). This role is responsible for addressing inquiries, resolving issues, processing requests, and maintaining high levels of customer satisfaction.Key Responsibilities:Answer...

  • Customer Service Representative 1

    6 days ago

    Cebu City, Central Visayas, Philippines Eli Global Phil. Resource Operation CTR I Full time ₱300,000 - ₱450,000 per year

    Position Overview:The Customer Service Representative (CSR) is the first point of contact for patients and plays a key role in providing a welcoming, efficient, and supportive experience. This role involves handling phone calls, managing appointment scheduling, verifying insurance, updating patient records, and assisting with general inquiries. The CSR...

  • Healthcare Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Eli Global Phil. Resource Operation CTR I Full time ₱150,000 - ₱250,000 per year

    Job Summary:In our fast-paced call center, Customer Service Representatives (CSRs) play a vital role in delivering excellent patient support. From scheduling appointments and verifying information to assisting with pre-registration and collecting financial details, you'll help ensure every interaction runs smoothly. You'll also handle accurate data entry...

  • Medical Sales Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Patient Care Corporation Full time ₱180,000 - ₱250,000 per year

    Medical Sales Representative are responsible for the sales and marketing of 3M/Solventum Medical products in Biliran, Samar, Northern Samar, Eastern Samar, Leyte, Southern Leyte, and North of Cebu. Other responsibilities include collection of accounts receivables and participation in public tenders.Major Responsibilities:Sales & MarketingAttendance in sales...

  • Patient Coordinator

    2 weeks ago

    Cebu City, Central Visayas, Philippines OPERATION SMILE PHILS. FOUNDATION INC. Full time ₱900,000 - ₱1,200,000 per year

    General Description:The Patient Coordinator will support the implementation of a registry and database of cleft lip and/or cleft palate patients throughout Cebu and nearby provinces (Visayan Region). They work closely with various community leaders and partners in the different areas of Cebu and nearby provinces to set up registration campaigns and camps....