Experienced Call Center Agent- TELCO

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking an experienced Call Center Agent to join our dynamic team at Talent Outsourcing Channel Solutions' in Cagayan de Oro, Misamis Oriental. This is a full-time opportunity to support our valued clients in the telecommunications industry. As an Experienced Call Center Agent, you will be responsible for providing exceptional customer service and technical support to our customers.

What you'll be doing

  1. Handle inbound and outbound customer calls professionally and efficiently
  2. Respond to customer inquiries, troubleshoot technical issues, and provide solutions
  3. Maintain accurate records and documentation of all customer interactions
  4. Identify and escalate complex issues to the appropriate team or supervisor
  5. Actively listen to customer needs and provide personalized, empathetic service
  6. Continuously learn and stay up-to-date with product and service knowledge
  7. Contribute to a positive and collaborative team environment

What we're looking for

  1. Minimum of 6 months of experience in a customer service or call center role, preferably in the telecommunications industry
  2. Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  3. Excellent problem-solving and critical thinking skills to effectively address customer concerns
  4. Proficient in using computer systems and software applications
  5. Flexibility to work in a fast-paced, dynamic environment and adapt to changing priorities
  6. A genuine passion for providing exceptional customer service and a commitment to exceeding customer expectations

What we offer

At Talent Outsourcing Channel Solutions', we are committed to creating a supportive and rewarding work environment for our employees. We offer competitive salaries, opportunities for career advancement, and a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Paid time off and holiday leave
  3. Opportunities for professional development and training
  4. A collaborative and inclusive work culture
  5. Employee recognition and rewards programs

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and technical support solutions for businesses in the telecommunications industry. With a focus on delivering exceptional service and innovative solutions, we have established a reputation for excellence. Join our team and be part of an organization that values its employees and is committed to their success.

Apply now to become our next Experienced Call Center Agent and start your journey with Talent Outsourcing Channel Solutions'.

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