Telco Account

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

We are seeking an experienced and service-oriented Customer Service Representative (CSR) to join our dynamic Telco Account team. As a Telco Account CSR, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. This is a full-time position based in Cagayan de Oro, Misamis Oriental, with a relocation package offer.

What you'll be doing

  1. Handle inbound customer calls and enquiries in a professional and courteous manner
  2. Respond to customer requests, complaints and concerns in a timely and effective manner
  3. Troubleshoot technical issues and provide first-line support to customers
  4. Maintain accurate records of customer interactions and transactions
  5. Assist with administrative tasks as required
  6. Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

  1. Excellent communication skills, both written and verbal, with the ability to build rapport with customers
  2. Strong problem-solving and critical thinking skills to effectively handle customer queries and issues
  3. Proficiency in using computer systems and software applications
  4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  5. Commitment to providing exceptional customer service and a genuine passion for helping others

If you are passionate about customer service and ready to take your career to new heights, we encourage you to apply now

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