Telco Account
2 days ago
We are seeking an experienced and service-oriented Customer Service Representative (CSR) to join our dynamic Telco Account team. As a Telco Account CSR, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. This is a full-time position based in Cagayan de Oro, Misamis Oriental, with a relocation package offer.
What you'll be doing
- Handle inbound customer calls and enquiries in a professional and courteous manner
- Respond to customer requests, complaints and concerns in a timely and effective manner
- Troubleshoot technical issues and provide first-line support to customers
- Maintain accurate records of customer interactions and transactions
- Assist with administrative tasks as required
- Contribute to the continuous improvement of customer service processes and procedures
What we're looking for
- Excellent communication skills, both written and verbal, with the ability to build rapport with customers
- Strong problem-solving and critical thinking skills to effectively handle customer queries and issues
- Proficiency in using computer systems and software applications
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Commitment to providing exceptional customer service and a genuine passion for helping others
If you are passionate about customer service and ready to take your career to new heights, we encourage you to apply now
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