
Telco Account Associates
4 days ago
We are seeking passionate Telco Account Associates to join our dynamic and rapidly growing team. Based in Cagayan de Oro, Misamis Oriental, this full-time role will see you providing exceptional customer service to our valued telecommunications clients. If you thrive in a fast-paced, customer-focused environment and are looking for an opportunity with excellent career progression, we encourage you to apply.
What you'll be doing
- Handling inbound customer inquiries and complaints through various communication channels, including phone, email, and chat
- Accurately diagnosing customer issues and providing timely, effective resolutions
- Maintaining detailed records of customer interactions and actions taken
- Collaborating with cross-functional teams to ensure customer needs are met
- Identifying opportunities to enhance customer experience and suggest process improvements
- Staying up-to-date with product knowledge and industry trends
What we're looking for
- Proven experience in a customer service or call centre environment, preferably within the telecommunications industry
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and critical thinking skills
- Proficiency in data entry and using various software applications
- A positive, adaptable, and customer-centric mindset
- Fluency in English and the local language
Relocation Package Offer:
OPEN FOR FRESHERS & Without Customer service experience
Relocation Costs
Transpo Reimbursement:
-Php 2,000
Relocation Allowance for 15days
-Php 6,000
Apply now to become a Telco Account Associate with us.
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