
Customer Service Associate for Telco Account
4 days ago
We are seeking a dedicated Customer Service Associate to join our growing team in Manila. As a Customer Service Associate, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. This is a full-time role, located in Cagayan de Oro City.
What you'll be doing
- Handling inbound calls from customers to address inquiries, concerns, and complaints in a professional and empathetic manner
- Documenting customer interactions and following up on open issues to ensure timely resolution
- Troubleshooting and resolving technical issues related to our clients' products and services
- Providing accurate information and guidance to customers, adhering to company policies and procedures
- Upselling and cross-selling additional products and services to enhance the customer experience
- Collaborating with team members and other departments to ensure a seamless customer experience
- Participating in training and development opportunities to continuously improve customer service skills
What we're looking for
- WITH OR WITHOUT CALL CENTER EXPERIENCE
- HIGH SCHOOL DIPLOMA OR EQUIVALENT; ADDITIONAL EDUCATION OR TRAINING IN CUSTOMER SERVICE IS A PLUS.
- FLEXIBILITY TO WORK IN ROTATING SHIFTS, INCLUDING EVENINGS, WEEKENDS, AND HOLIDAYS.
- AMENABLE TO WORK ON SITE
Apply now to become our next Customer Service Associate for TELCO Account
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