Customer Service Associate for Telco Account

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

We are seeking a dedicated Customer Service Associate to join our growing team in Manila. As a Customer Service Associate, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. This is a full-time role, located in Cagayan de Oro City.

What you'll be doing

  • Handling inbound calls from customers to address inquiries, concerns, and complaints in a professional and empathetic manner
  • Documenting customer interactions and following up on open issues to ensure timely resolution
  • Troubleshooting and resolving technical issues related to our clients' products and services
  • Providing accurate information and guidance to customers, adhering to company policies and procedures
  • Upselling and cross-selling additional products and services to enhance the customer experience
  • Collaborating with team members and other departments to ensure a seamless customer experience
  • Participating in training and development opportunities to continuously improve customer service skills

What we're looking for

  • WITH OR WITHOUT CALL CENTER EXPERIENCE
  • HIGH SCHOOL DIPLOMA OR EQUIVALENT; ADDITIONAL EDUCATION OR TRAINING IN CUSTOMER SERVICE IS A PLUS.
  • FLEXIBILITY TO WORK IN ROTATING SHIFTS, INCLUDING EVENINGS, WEEKENDS, AND HOLIDAYS.
  • AMENABLE TO WORK ON SITE

Apply now to become our next Customer Service Associate for TELCO Account

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