Customer Service for Telco Account

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

We are hiring for Customer Service for Telco Account, you will be the key point of contact for our valued customers, providing exceptional service and resolving complex issues. This full-time role is based in our Cagayan de Oro, Misamis Oriental office, where you'll be part of a dynamic call centre team dedicated to delivering outstanding customer experiences.

What you'll be doing

  • Efficiently respond to customer inquiries and complaints via phone, email, and chat
  • Provide accurate information and guidance to customers on our products and services
  • Identify and escalate any recurring or systemic problems to improve our customer service
  • Maintain detailed records of customer interactions and resolutions
  • Contribute to the continuous improvement of our call centre processes and procedures

What we're looking for:

  • At least a high school graduate (old curriculum) / Senior High School Graduate
  • With at least 6 months customer service experience
  • Open for Freshers
  • Excellent Communication Skills
  • Willing to work on-site

Relocation Package Offer:

  • Relocation Allowance - Php 6,000
  • Transportation Reimbursement - 2,000
  • Accomodation - 15 days

If you're excited to join a dynamic and customer-centric organization, we encourage you to apply for this role today.

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