Customer Support

Responsibilities:Handle customer inquiries and concerns through phone, email, or chat, depending on assignmentProvide accurate information and effective solutions in a professional and timely mannerDocument all customer interactions and updates in the system accuratelyFollow up with customers when necessary to ensure issue resolution and satisfactionEscalate...

Job Title: Customer Care Representative – Sales (BPO)Location: 100% Onsite | Eastwood City, Quezon CitySchedule: Night ShiftAbout the Role:We are looking for Customer Care Representatives who are passionate about providing excellent service and confident in presenting products to customers. You will handle inbound calls, assist customers with their...

Now Hiring: Healthcare Customer Service Associate (Onsite – Cebu IT Park)Work Location: Ebloc 3 Building, Padriga St., IT Park, Lahug, Cebu CityWork Schedule: Schedule aligned with U.S. client operationsAbout the RoleWe are looking for passionate and career-driven Healthcare Customer Service Associates to support U.S.-based clinics and healthcare...

1. Key Account Management & Business GrowthDevelop and execute strategic account plans to drive sales growth and strengthen the Modern Trade Accounts partnership.Maintain and enhance relationships with key decision-makers/buyers at Modern Trade Accounts to ensure effective collaboration and long-term business expansion.Identify opportunities to introduce new...

Job Title: Customer Care Representative – Sales (BPO) Location: 100% Onsite | Eastwood City, Quezon City Schedule: Night ShiftAbout the Role:We are looking for Customer Care Representatives who are passionate about providing excellent service and confident in presenting products to customers. You will handle inbound calls, assist customers with their...

Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360?At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords,...

DUTIES AND RESPONSIBILITIES:Revenue and Cost ManagementEnsure that a Daily Revenue and Cost Tracker is in place which is discussed on a daily basis using Leaders Standard Work (LSW) method.Take the lead in developing a process to ensure that all sources of revenue and cost data provide the information in a timely and accurate manner.P & L AnalysisLead Daily...

Qualifications:BS in Customs Administration Graduate or any Business CourseWith at least 1 year working experience as Sales Support Customer Service or equivalent in Logistics, Freight Forwarding and Brokerage industry.Knowledge of sales practices and the most efficient customer service techniquesProficient in computer software systems (MS Office and...

Job SummaryThe Customer Experience Head sets the strategic direction and develops a customer-centric experience roadmap for both offline and digital touchpoints, overseeing the execution of initiatives to enhance the overall customer experience.ResponsibilitiesDevelop and implement strategic initiatives aimed at improving customer satisfaction and loyalty...

About the RoleWe are looking for a highly motivated and experienced Team Leader to join our US Antivirus account. The ideal candidate will have a strong background in leading high-performing teams in a BPO/IT-enabled environment, with at least 3+ years of leadership experience. You will be responsible for managing day-to-day team operations, driving...