Customer Support

7 days ago

Cebu City P, Philippines ContactPoint 360 Full time ₱150,000 - ₱250,000 per year

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support. Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally using provided scripts.
  • Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).
  • Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.
  • Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.
  • Maintain accurate records of customer interactions in the CRM.
  • Deliver customer service in a professional and empathetic manner.

Key Requirements:

  • Excellent English communication skills (speaking and writing).
  • Strong interpersonal and active listening skills.
  • Ability to follow structured scripts and processes.
  • Computer literate with basic CRM or data entry experience.
  • Detail-oriented with strong organizational skills.
  • Critical thinking and problem-solving skills.
  • Previous customer service or sales experience preferred.
  • HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

  • Confidence in handling both presales and service-related calls.
  • Ability to quickly adapt and learn new systems, tools, and flowcharts.
  • Strong judgment in assessing customer needs and prioritizing next steps.
  • Professional, customer-oriented demeanor.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

  • Healthcare Support Associate

    1 week ago

    Cebu City P, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

    Now Hiring: Healthcare Customer Service Associate (Onsite – Cebu IT Park)Work Location: Ebloc 3 Building, Padriga St., IT Park, Lahug, Cebu CityWork Schedule: Schedule aligned with U.S. client operationsAbout the RoleWe are looking for passionate and career-driven Healthcare Customer Service Associates to support U.S.-based clinics and healthcare...

  • Hiring Customer Service Representative

    3 days ago

    Cebu City P, Philippines Strategic Office Support Inc. Full time ₱200,000 - ₱250,000 per year

    Now Hiring: Healthcare Support AssociateWork Location: On-site at eBloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CitySchedule: Shifting | Follows U.S. Client HoursEmployment Type: Full-TimeAbout the RoleStrategic Office Support, Inc. (SOS) is expanding its Cebu operations We partner with U.S.-based healthcare providers to deliver top-quality administrative...

  • Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Support Services Group Full time ₱24,000 - ₱32,000 per year

    Urgently Hiring With or Without Experience for our International Voice AccountLocation: Skyrise, Cebu CitySalary: Earn as much as P24,000 + P5,000 sign-on bonus*As a Customer Service Representative, you will be our friendly voice, engaging with customers to provide top-notch support and assistance. From answering inquiries to resolving complaints, you'll...

  • Customer Service Representative

    1 week ago

    Cebu City P, Philippines Strategic Office Support Inc. Full time ₱250,000 - ₱500,000 per year

    We're Hiring: Healthcare Support AssociateOnsite | Cebu IT Park – Ebloc 3 Building, Padriga St., Lahug, Cebu CityFull-time | Rotating 8-hour shifts, may include nights/weekends (based on U.S. client schedules)About the Role:Join a dynamic support team providing critical back-office and administrative assistance to U.S.-based healthcare providers. You'll...

  • Customer Support Representative

    2 weeks ago

    Iloilo City, Philippines DSLC Data Support, Inc. Full time

    On-site - Iloilo No Exp Required High/Senior High School Full-time Job Description Completed Senior High School or a Bachelor’s Degree holder With or without customer service work experience Ability to communicate in English effectively Basic computer navigation skills Must be dynamic and open to new learnings Willing to work on a night shift Tasks &...

  • Customer Support Administrator

    1 week ago

    Cebu City P, Philippines BSA Solutions Inc. Full time ₱312,000 per year

    About BSA SolutionsCome be a part of a "Great Place to Work" at BSA Solutions Inc., where we're not just offering jobs- we're building careers.With offices in both the Philippines and Malaysia, we offer a wide range of diversified roles across various industries, from accounting and IT to marketing and human resources.We are a dynamic, fast-growing company...

  • Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time

    Customer Service Representative – US HealthcareLocation: Ebloc 3 Building, Padriga St., Asiatown IT Park, Apas, Cebu CitySchedule: Shifting Schedule (Aligned with US Business Hours)Employment Type: Full-Time | Paid TrainingBuild Your Career in the US Healthcare IndustryLooking to make a real difference with your career? Join us as a Customer Service...

  • Customer Service Associate

    3 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time ₱800,000 - ₱1,200,000 per year

    Customer Service Representative – US HealthcareLocation: Ebloc 3 Building, Padriga St., Asiatown IT Park, Apas, Cebu CitySchedule: Shifting Schedule (Aligned with US Business Hours)Employment Type: Full-Time | Paid TrainingBuild Your Career in the US Healthcare IndustryLooking to make a real difference with your career? Join us as a Customer Service...

  • Customer Service Representative

    3 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱150,000 - ₱250,000 per year

    IMMEDIATE HIRINGJoin our healthcare BPO team supporting US medical providers. We're seeking experienced Customer Service Representatives for a stable, growth-oriented career in healthcare.Location: Ebloc 3, Padriga St., IT Park, Apas, Cebu CitySchedule: US Business HoursEmployment: Full-Time, On-SiteKey ResponsibilitiesHandle patient inquiries via phone,...

  • Customer Support Associate – Cebu

    1 week ago

    Cebu City P, Philippines Metacom Full time ₱150,000 - ₱250,000 per year

    Job Overview:Be part of a world-class customer support team in CebuThis is an onsite role with great pay, training, and career opportunities.Duties and Responsibilities:Assist customers through calls or chatsResolve issues efficientlyProvide professional and friendly serviceQualifications:SHS Graduate or higherStrong English communicationWilling to work...