
Customer Support
7 days ago
Join our CP360 Family, today
From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian
Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together
Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.
Check out our YouTube video:
Position Overview:
The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support. Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally using provided scripts.
- Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).
- Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.
- Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.
- Maintain accurate records of customer interactions in the CRM.
- Deliver customer service in a professional and empathetic manner.
Key Requirements:
- Excellent English communication skills (speaking and writing).
- Strong interpersonal and active listening skills.
- Ability to follow structured scripts and processes.
- Computer literate with basic CRM or data entry experience.
- Detail-oriented with strong organizational skills.
- Critical thinking and problem-solving skills.
- Previous customer service or sales experience preferred.
- HVAC knowledge or background is an advantage but not mandatory.
Preferred Skills:
- Confidence in handling both presales and service-related calls.
- Ability to quickly adapt and learn new systems, tools, and flowcharts.
- Strong judgment in assessing customer needs and prioritizing next steps.
- Professional, customer-oriented demeanor.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.
-
Healthcare Support Associate
1 week ago
Cebu City P, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per yearNow Hiring: Healthcare Customer Service Associate (Onsite – Cebu IT Park)Work Location: Ebloc 3 Building, Padriga St., IT Park, Lahug, Cebu CityWork Schedule: Schedule aligned with U.S. client operationsAbout the RoleWe are looking for passionate and career-driven Healthcare Customer Service Associates to support U.S.-based clinics and healthcare...
-
Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines SUNRISE SEARCH & SUPPORT INC Full time ₱150,000 - ₱250,000 per yearAbout the role We are seeking a dedicated and skilled Customer Service Representative to join our dynamic team at Sunrise Search & Support Inc'. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional customer service and support to ensure their satisfaction. This is a full-time role based in...
-
Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines SUNRISE SEARCH & SUPPORT INC Full time $30,000 - $40,000 per yearAbout the role This is a full-time Customer Service Representative role based in Cebu City, Cebu. You will be responsible for providing exceptional customer service to clients through inbound and outbound calls and email correspondence. The role is focused on supporting customers with their financial accounts.What you'll be doingRespond to inbound customer...
-
Customer Service Representative
3 weeks ago
Cebu City, Central Visayas, Philippines Strategic Office Support Full timeOverviewPosition: Customer Service Representative / Healthcare AssociateWhat You'll DoAssist U.S.-based clinics with admin and operational supportRespond to calls, emails, and chat with professionalismComplete healthcare-related tasks based on client needsCollaborate with a proactive and supportive teamWhat We're Looking ForStrong English communication...
-
WAH Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines SUNRISE SEARCH & SUPPORT INC Full time ₱15,000 - ₱45,000 per yearAbout the role Sunrise Search & Support Inc. is seeking a talented Work-From-Home (WAH) Customer Service Representative to join our team in Cebu City, Cebu. This is a full-time position with the opportunity to work remotely, providing exceptional customer service and support to our clients. As a key member of our customer service team, you will play a vital...
-
Customer Support
1 week ago
Libis P, Philippines ALLCARD TECHNOLOGIES Full time ₱150,000 - ₱250,000 per yearKey Responsibilities:Handle calls, emails, and chats, providing customers with basic information on product offers and options when needed.Endorse issues to the relevant departments to ensure customer needs are met and issues are resolved.Prepare and submit regular reports on customer concerns, resolutions, and service improvements.Qualifications:BSBA in...
-
Customer Service Associate
4 days ago
Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time ₱150,000 - ₱250,000 per yearCustomer Service Representative – US HealthcareLocation: Ebloc 3 Building, Padriga St., Asiatown IT Park, Apas, Cebu CitySchedule: Shifting Schedule (Aligned with US Business Hours)Employment Type: Full-Time | Paid TrainingBuild Your Career in the US Healthcare IndustryLooking to make a real difference with your career? Join us as a Customer Service...
-
Wave 1 Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines SUNRISE SEARCH & SUPPORT INC Full time ₱500,000 - ₱1,000,000 per yearAbout the role Sunrise Search & Support is looking for a talented Financial Account Call Centre Agent to join our team in Apas, Cebu City. This is a full-time role that will see you providing high-quality customer service and support to our clients in the financial services industry.What you'll be doingAnswering and resolving inbound calls from customers...
-
Customer Service Representative
4 days ago
Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per yearCustomer Service Representative - US Healthcare AccountIMMEDIATE HIRINGJoin our healthcare BPO team supporting US medical providers. We're seeking experienced Customer Service Representatives for a stable, growth-oriented career in healthcare.Location: Ebloc 3, Padriga St., IT Park, Apas, Cebu CitySchedule: US Business HoursEmployment: Full-Time, On-SiteKey...
-
Customer Support
4 days ago
Cebu City, Central Visayas, Philippines Plato Global Inc. Full time ₱250,000 - ₱500,000 per yearAbout UsAt Bargain Blinds and Curtains, we believe in making window furnishings simple,affordable, and high quality. As one of New Zealand's largest e-commerce brands for custom curtains and blinds, our online-first model allows customers to DIY their way through measuring, ordering, and installing – backed by clear guidance and helpful support. We're a...