Customer Service Representative

2 days ago

Libis P, Philippines HRTX consulting Full time ₱150,000 - ₱250,000 per year

Responsibilities:

  • Handle customer inquiries and concerns through phone, email, or chat, depending on assignment
  • Provide accurate information and effective solutions in a professional and timely manner
  • Document all customer interactions and updates in the system accurately
  • Follow up with customers when necessary to ensure issue resolution and satisfaction
  • Escalate complex or unresolved issues to the appropriate team or supervisor
  • Meet performance targets such as response time, resolution time, and customer satisfaction
  • Stay updated on product, service, and policy knowledge to assist customers effectively
  • Collaborate with team members to ensure consistent and high-quality support
  • Identify trends in customer issues and provide feedback for process improvements
  • Adhere to company guidelines, communication standards, and compliance requirements

Qualifications:

  • Minimum of 3 years experience in customer service (voice and non-voice channels)
  • Strong verbal and written communication skills
  • Experience handling phone, email, and chat support
  • Proven ability to resolve customer issues efficiently and professionally

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Promotion to permanent employee

Work Location: In person

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