Call Center Agent

3 hours ago

Cebu City, Central Visayas, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Call Center Agents at StaffSmart Outsourcing's office in IT Park, Cebu. This full-time role is an excellent opportunity for newbies to kickstart their career in the customer service industry.

What you'll be doing

  • Providing exceptional customer service and support to clients through inbound and outbound telephone calls
  • Resolving customer inquiries and addressing their concerns in a timely and professional manner
  • Accurately documenting customer interactions and maintaining detailed records
  • Collaborating with team members to share best practices and contribute to the continuous improvement of our customer service processes
  • Adhering to company policies, procedures, and performance metrics to ensure the delivery of high-quality service

What we're looking for

  • Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and empathetic manner
  • Excellent listening and problem-solving skills, with the ability to think on your feet and provide effective solutions
  • Proficiency in English, both written and verbal, with the ability to communicate clearly and effectively
  • Basic computer skills and familiarity with various software applications
  • A collaborative team player with a positive attitude and a willingness to learn
  • No prior call center experience required - we welcome enthusiastic newbies looking to start their career in customer service

What we offer

At StaffSmart Outsourcing, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:

  • Competitive salary with performance-based incentives
  • Comprehensive medical insurance coverage
  • Opportunities for career advancement and professional development
  • A dynamic and collaborative team culture that encourages work-life balance

About us

StaffSmart Outsourcing is a leading provider of outsourcing solutions, delivering exceptional customer service and support to a diverse range of clients. With a strong focus on innovation and client satisfaction, we have established a reputation for excellence in the industry. Join our team and be a part of our continued success

Apply now and take the first step towards an exciting new career in customer service.

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