Call Center Agent

2 days ago

Cebu City, Central Visayas, Philippines ORIENT HOPE AGENCIES INC. (FOR. SEA HORSE MANNING) Full time ₱20,000 - ₱40,000 per year

About the role

We are seeking enthusiastic and customer-focused Call Center Agents to join our dynamic and growing team at ORIENT HOPE AGENCIES INC. (FOR. SEA HORSE MANNING). This is a full-time, virtual role, allowing you to work from the comfort of your own home in Cebu City, Cebu.

What you'll be doing

  • Providing exceptional customer service through inbound and outbound calls
  • Handling a wide range of customer inquiries and resolving issues in a timely and professional manner
  • Updating customer records and maintaining accurate documentation
  • Identifying opportunities to cross-sell and upsell products and services
  • Adhering to company policies, procedures and quality standards
  • Contributing to a positive and collaborative team environment

What we're looking for

  • Strong customer service and communication skills, with the ability to provide a superior customer experience
  • Excellent problem-solving and conflict resolution skills
  • Proficiency in English, both written and verbal
  • Familiarity with call center software and technologies
  • Ability to work effectively in a fast-paced, target-driven environment
  • Flexibility and adaptability to accommodate shifting priorities and demands

What we offer

At ORIENT HOPE AGENCIES INC. (FOR. SEA HORSE MANNING), we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits include:

- Competitive salary and bonus structure

- Comprehensive health and wellness benefits

- Opportunities for career advancement and skills development

- Flexible work arrangements and work-life balance initiatives

- Supportive and inclusive company culture

About us

ORIENT HOPE AGENCIES INC. (FOR. SEA HORSE MANNING) is a leading provider of call center and customer service solutions, serving a diverse range of clients across various industries. Our mission is to deliver exceptional customer experiences that drive business growth and customer loyalty. With our state-of-the-art facilities and highly skilled workforce, we are well-positioned to help our clients achieve their goals.

If you're ready to embark on an exciting and rewarding career in customer service, we encourage you to apply now.

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