CCA Call Center Agent
1 week ago
About the role
As a CCA Call Center Agent at DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY', you will be part of a dynamic team providing exceptional customer service support. This full-time position is located in the heart of Cebu Central Visayas, offering opportunities for career growth and development.
What you'll be doing
- Handling customer inquiries and resolving issues efficiently and effectively
- Providing high-quality customer service through both non-voice and blended channels
- Maintaining accurate records and documentation
- Actively participating in team meetings and training sessions to continuously improve performance
- Adhering to company policies and procedures to ensure a positive customer experience
What we're looking for
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Ability to work in a fast-paced, dynamic environment
- Proficiency in English, both written and verbal
- Experience in a customer service or call centre role is preferred
- A positive, customer-focused attitude
What we offer
At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY', we are committed to providing our employees with a supportive and rewarding work environment. Our benefits include competitive compensation, opportunities for career advancement, and a range of well-being initiatives to support your personal and professional growth.
About us
DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY' is a leading provider of call centre and customer service solutions. With a strong focus on delivering exceptional service, we partner with a diverse range of clients to help them achieve their business objectives. Join our team and be a part of our continued success.
Apply now for this exciting opportunity to become a CCA Call Center Agent at DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY'.
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