IT Support

6 days ago

Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time ₱150,000 - ₱250,000 per year

Join our team while working from the comfort of your home

IT SUPPORT

Starting Salary: PHP 15, ,000

*Open to fresh graduates, but must be a fast learner*

Job Description:

  • IT Support for Dialer & VOIP Management.
  • Activate caller IPs before/during shifts and maintain tracking sheets.
  • Manage DIDs and CID groups on dialers and portals (activation, deactivation, replacement).
  • Monitor VOIP usage, report daily consumption, and troubleshoot call issues.
  • Upload, delete, and manage call recordings as requested.
  • Perform list uploads, duplicate checks, and send list results.
  • Create/delete user credentials and update access logs.
  • Coordinate with providers and assist in monthly projections and renewals.
  • Assist agents with troubleshooting their computers to fulfill their duties for the client.
  • Perform other IT tasks and duties as assigned.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Open to fresh graduates, but must be a fast learner.
  • NBI clearance -high integrity is a must.
  • Strong attention to detail and accuracy.
  • Good communication and coordination skills.
  • Ability to multitask and respond quickly to technical issues during operations.
  • Logical approach to problem-solving.
  • Excellent organizational skills.
  • Work productively with minimal supervision and meet deadlines.
  • Effectively multitasks and works under pressure.
  • Proactive and able to take initiative.

MUST HAVE the following equipment:

  • Laptop/Desktop (at least i3/i5 processor or any equivalent AMD processor with 8 GB RAM).
  • Windows OS: 10 and above.
  • Computer headset with noise-cancelling feature.
  • High-resolution Webcam.
  • Wired internet connection; minimum of 30 Mbps DL and 10 Mbps UL.
  • Software: Google Workspace, Microsoft Office, PDF reader, AnyDesk, Zoom.

So, why join us?:

  • Permanent work-from-home or hybrid work set-up at Batangas City office.
  • Full-Time and Long-Term Employment.
  • Basic Salary + Government-mandated benefits.
  • Health benefits, leave credits, bonuses, and other incentives.
  • We are growing, so there is a great opportunity for leadership and promotion.
  • Salary will be based on: Skills, Attitude, Performance, Attendance.
  • US clients.
  • Shift: Graveyard Monday to Friday.
  • Training: less than a month.

WE LOOK FORWARD TO WORKING WITH YOU

About ConnectUs Marketing Solutions Inc.:

WHO WE ARE? ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.

  • Application Support Officer

    10 hours ago

    Makati City, National Capital Region, Philippines DAPL IT Services Full time ₱840,000 per year

    Minimum of 7 years' progressive experience in systems support, IT operations, or banking/financial services, with exposure to retail credit systemsProven track record in leading system support teams and managing end-to-end system operations (preferably ProcessMaker or Loan Origination Systems)Strong knowledge of SQL, ETL tools, and programming/scripting...

  • Associate Support Analyst

    10 hours ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time ₱30,000 - ₱60,000 per year

    YOUR ROLEOperating under guidance from their manager/team lead, this role will be responsible for the delivery/support of information technology application and configuration of solutions as they relate to assigned business functions. Assist in maintaining and supporting IT applications/infrastructure/solutions in order to contribute to a first-class IT...

  • Associate Support Analyst

    6 days ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    YOUR ROLEOperating under guidance from their manager/team lead, this role will be responsible for the development/delivery of information technology application and configuration of solutions as they relate to assigned business functions. Assist in designing, developing, maintaining and supporting IT applications/infrastructure/ solutions/architecture in...

  • Network Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines ServicePoint IT Full time ₱40,000 - ₱80,000 per year

    Job Title: Network Support SpecialistWork Location: Robinsons Cyberscape Gamma, Ortigas, PasigWork Set-up: OnsiteJob OverviewServicePoint is seeking 10 Network Support Specialists to assist a high-profile customer with a network migration project. This is a 3-month, remote, phone-based support role based in Manila, Philippines, providing...

  • IT Support Analyst Corporate Solutions

    6 days ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time $40,000 - $80,000 per year

    YOUR ROLEBeing part of the global Application Production Services (APS) team, this role is responsible for the production support services for the CEVA financial applications, also referred to as Corporate Solutions.WHAT ARE YOU GOING TO DO?Perform production services for CEVA global Finance applications including but not limited to Medius, Web3, Oracle...

  • L2 Technical Support Engineer

    6 days ago

    Makati City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:As an L2 Technical Support Engineer, you will serve as a key escalation point for advanced hardware, software, and network-related issues. You will collaborate with internal teams to resolve complex technical problems, ensure excellent customer service, and maintain high service standards.Key Responsibilities:Provide advanced support for...

  • Desktop Support Engineer

    6 days ago

    Makati City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time

    We are ActionLabsWe offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.With more than a decade of experience, trusted technology partners, nationwide presence, and a team...

  • Technical Support Professional-AMS

    6 days ago

    Quezon City, National Capital Region, Philippines Actionlabs IT Services Full time ₱300,000 - ₱360,000 per year

    Technical Support Professional-AMS (EUC-ODC)2 to 5 years of professional experience; L1 Incident handling;User issue troubleshootingEscalate to EUCDirectly reach out to the users; Daily HealthchecksComply Healthcheck reportCheck incidentCompile Reports and alerts; VM MonitoringLog analysis o Review and Montioring;Security Alerts handlingDefender Alerts1LOD...

  • Marketing Support

    6 days ago

    Mandaluyong City, National Capital Region, Philippines IT Managers Inc Full time ₱180,000 - ₱204,000 per year

    Job Qualifications:Candidate must possess at least a Bachelor's/College Degree, Human Resource Management, Mass Communications, Marketing, or equivalent.Applicants must be amenable to work in Mandaluyong City.Candidates with previous work experience in Marketing/HR/Recruitment work are highly preferred but not requiredFresh graduates are welcome to apply.Job...

  • IT Helpdesk Support

    1 week ago

    Quezon City, National Capital Region, Philippines PCWORX IT Solutions Inc. Full time ₱150,000 - ₱250,000 per year

    Serving as the first point of contact for customers seeking assistance through every channel available (phone, email, chat, etc).Knowledgeable and able to communicate effectively to understand the problem and explain its solution.He/she must be customer-oriented and patient to deal with difficult customers.Qualifications:Must be a graduate of 4 years IT...