IT Support Analyst Corporate Solutions

5 days ago


Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time $40,000 - $80,000 per year

YOUR ROLE

Being part of the global Application Production Services (APS) team, this role is responsible for the production support services for the CEVA financial applications, also referred to as Corporate Solutions.

WHAT ARE YOU GOING TO DO?

  • Perform production services for CEVA global Finance applications including but not limited to Medius, Web3, Oracle JDEdwards, Lynx and banking/treasury applications.
  • 2nd line support (Incident tickets and Service Requests), application & interface monitoring and issue follow up.
  • Works on Problem ticket management, changes and continuous improvement. Participates in internal Application Production Systems (APS) projects and initiatives.
  • Coordinates application and infrastructure maintenance with Business and Infrastructure teams.
  • Creation of statistics and maintenance of system documentation.
  • Requires an understanding of the business processes and flows to enable the analysis of business requirements, resolve issues and execute service requests.
  • Applies standard IT methods, knowledge and CEVA standards and practices to tasks and situations.
  • Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems
  • Provide on-call support for assigned functional areas and applications on regular basis. Ability to accommodate flexible work schedules to meet support levels for globally deployed applications
  • Initiate and contribute to continuous improvement of support processes. Also maintaining the required application and support documentation.

WHAT ARE WE LOOKING FOR?

  • Degree in IT or Business (Finance or Business Administration), or equivalent experience
  • 3-8 years of diverse IT and/or Support experience encompassing infrastructure, applications, operations and business experience
  • Experience and/or interest in Automation and AI tools used to automate and support of the IT Support operations.
  • Basic knowledge of Server OS like Windows, Unix/Linux or CentOS. Familiar with SQL and DBs (any of Oracle, DB2 or (my)SQL Server)
  • Able to translate technical terms to operational teams and vice versa.
  • Possess analytical skills enabling troubleshooting on software.
  • Capable of delivering written and graphical work products and presentation materials.
  • Capable in presenting to internal / external stakeholders in formal or informal situations
  • Working knowledge of Microsoft Office Suite and Skype for business
  • Experience with Financial applications and processes
  • Additional infrastructure technologies like Citrix and principles of Active Directory.
  • ITIL concepts
  • Excellent proficiency in English language.
  • Possess excellent follow-up skills.
  • Positive & professional attitude
  • Possess good verbal and written communication skills.
  • Willing to learn new applications and responsibilities through cross training and by the job

WHAT DO WE HAVE TO OFFER?

  • Competitive basic salary
  • HMO w/ 2 free dependents from day 1 of hiring
  • 20 annual leaves + bereavement leave + wedding leave
  • Hybrid set up w/ 3 days a week onsite and 2 days WFH.
  • Annual Performance Reviews w/ a chance of a salary alignment.
  • Annual Company Performance Bonus
  • Retention Bonus (similar to a signing bonus after 1 month of your start date, renewable every year)
  • Retirement Fund

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career



  • Makati City, National Capital Region, Philippines Insular Life Assurance Co., Ltd. Full time ₱900,000 - ₱1,200,000 per year

    Corporate Solutions Specialist – Group LifeMake a bigger impact—help companies protect their people.We're looking for a Relationship Manager to grow Insular Life's Group Benefits portfolio through our Bancassurance and Agency channels. You'll be the connector between corporate clients, bank partners, agency leaders, and our internal teams—shaping...

  • Business Analyst

    5 days ago


    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time

    Job OverviewThe Senior Business Analyst plays a key strategic role in analyzing business processes, identifying opportunities for financial and operational improvement, and driving system enhancements that align with organizational goals. This role works closely with stakeholders across finance, IT, and business units to define requirements, implement...


  • Makati City, National Capital Region, Philippines KMC Solutions Full time ₱432,000 - ₱576,000 per year

    Make your next big career move by applying as KMC Solutions' next FINANCE CUSTOMER SUPPORT ANALYSTWe're looking for a partner to our Finance, User Operations and Sales teams to maintain and process all incoming queries for our client's fast-growing customer base.As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for...


  • Makati City, National Capital Region, Philippines AIA Australia Full time ₱3,500,000 - ₱6,000,000 per year

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And as part of our marketing,...

  • Business Analyst

    3 days ago


    Makati City, National Capital Region, Philippines Actionlabs IT Services Full time ₱840,000 - ₱900,000 per year

    About the RoleWe are seeking a highly motivated and detail-oriented Business Analyst with a strong background in finance and insurance projects. The ideal candidate will work closely with stakeholders, project managers, and technical teams to gather, analyze, and document business requirements, ensuring that solutions align with business goals and industry...


  • Makati City, National Capital Region, Philippines IT Managers, Inc. Full time ₱60,000 - ₱120,000 per year

    About the RoleWe are seeking a detail-oriented and proactiveSeniorIT Business Analystto join our team. In this role, you will serve as the bridge between business stakeholders and technical teams, ensuring that system solutions align with organizational goals. You will be responsible for gathering, analyzing, and documenting business requirements, as well...

  • Solutions Analyst

    6 days ago


    Makati City, National Capital Region, Philippines Marie France Group of Companies Full time ₱900,000 - ₱1,200,000 per year

    Location:Makati CityWork Setup:OnsiteWe are seeking a BusinessSolutions Analyst (AI & Automation)to join our growing team. This role will be instrumental in bridging business needs with innovative AI and automation solutions, ensuring efficiency, scalability, and value creation across the organization.Key ResponsibilitiesGather, analyze, and document...

  • Solutions Analyst

    6 days ago


    Makati City, National Capital Region, Philippines Marie France Bodyline International, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Location: Makati City Work Setup: OnsiteWe are seeking a Business Solutions Analyst (AI & Automation) to join our growing team. This role will be instrumental in bridging business needs with innovative AI and automation solutions, ensuring efficiency, scalability, and value creation across the organization.Key ResponsibilitiesGather, analyze, and document...

  • Business Analyst

    1 week ago


    Makati City, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time ₱400,000 - ₱480,000 per year

    Non-Exemption/Must HaveCollege graduate, BS Degree in IT or any related course. (Non-negotiable)3 years' experience focus as System Business Analyst. (Non-negotiable)Proven analytic background and able to translate the user requirements with clarity into functional and system design specifications. (Non-negotiable)Should have experience in data...


  • Makati City, National Capital Region, Philippines Radix HR Full time ₱800,000 - ₱1,200,000 per year

    Job Responsibilities:Financial Planning, Budgeting, and ForecastingGathers and analyzes data for planning, budgeting, and forecasting.Prepares budget memos, financial reports, and variance analyses.Monitors purchase budgets and reviews pricing analyses.Financial Consulting & Strategic SupportConducts profitability analysis for new accounts, projects, and...