Associate Support Analyst

YOUR ROLE

Operating under guidance from their manager/team lead, this role will be responsible for the delivery/support of information technology application and configuration of solutions as they relate to assigned business functions. Assist in maintaining and supporting IT applications/infrastructure/solutions in order to contribute to a first-class IT Management Service for our operations.

Provides maintenance, monitoring and capacity planning of designated systems identifying trends or problems.

Ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience and performance.

WHAT ARE YOU GOING TO DO?

• Applies standard IT methods, knowledge and CEVA standards and practices to tasks and situations related to providing application production support services
• Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems
• Supports single business/technical applications. (R&M run & maintain activities)
• May be involved in the installation and tuning of modifications, as well as archiving data. Generally, this position has light programming skills in the appropriate language (Java, TIBCO framework, Linux scripting, SQL) to develop necessary "work arounds". Ensures that applications, services and interfaces are documented and kept current.
• Understands compliance and regulatory rules, ensures compliance as directed by manager. Participates and contributes to internal and external activities in relationship to production control, system and application controls, and systems monitoring
• Provide on-call support for assigned functional areas on a limited basis
• Ability to accommodate flexible work schedules to meet support levels for globally deployed applications
• With direct supervision, able to complete daily activities related to prioritization and expected delivery
• Works directly with CEVA business and other IT teams to understand, diagnose and resolve requests for assistance
• Ability to learn and comprehend complex tools and systems
• Participate in tuning, monitoring, and testing of applications

WHAT ARE WE LOOKING FOR?

• University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the Logistics industry.
• ITIL Foundation
• Technology/domain-driven
• 2-3 years of technical experience
• TIBCO BW 5 and BW CE
• Unix/Linux Scripting
• SQL
• Business protocols like HTTP(S), AS2, FTP(S), OFTP, SOAP, Rest, etc
• Familiarized with version control software like GiT
• XML, XSD, XSLT, JSON
• Familiar with UML
• Java SE
• WSO2, Kafka, Camunda
• Experience in production support or implementation and delivery of services or projects
• Experience in relevant technical or business work area
• Knowledge in functional domain or technology
• Good analytical and problem-solving skills
• Working knowledge of Microsoft Office Suite
• Technology/domain-driven
• Cultural Awareness
• Knowledge of failover, deployment processes, change management, service management
• Ability to work on own initiative
• Ability to prioritize activities based on defined guidelines
• Good team working skills
• Good oral and written communication skills
• Working knowledge of written and spoken English

WHAT DO WE HAVE TO OFFER?

• Competitive basic salary
• HMO w/ 2 free dependents from day 1 of hiring
• 20 annual leaves + bereavement leave + wedding leave
• Hybrid set up w/ 3 days a week onsite and 2 days WFH.
• Annual Performance Reviews w/ a chance of a salary alignment.
• Annual Company Performance Bonus
• Retention Bonus (similar to a signing bonus after 1 month of your start date, renewable every year)
• Retirement Fund

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career