Associate Support Analyst

YOUR ROLE

Operating under guidance from their manager/team lead, this role will be responsible for the development/delivery of information technology application and configuration of solutions as they relate to assigned business functions. Assist in designing, developing, maintaining and supporting IT applications/infrastructure/ solutions/architecture in order to contribute to a first-class IT Management Service for our operations.

WHAT ARE YOU GOING TO DO?

• Perform tasks for the CoE's and Cluster IT project/portfolio management-oriented work efforts and assignments, ensures that goals and objectives are met within time, scope and resource requirements. Has an understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions/timelines for projects.
• Applies standard IT methods, knowledge and CEVA standards and practices to tasks and situations; contributes to overall work effort by defining project requirements, performing feasibility and needs/impact assessments, completing project specifications
• Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems
• Writes functional requirements, develops test plans, and works with production issues; Follows project and software development methodologies and processes and may assist in aligning the process with project needs
• Supports single business/technical applications. (R&M run & maintain activities)
• May be involved in the installation and tuning of modifications, as well as archiving data. Generally, this position has light programming skills in the appropriate language to develop necessary "work arounds"
• Understands compliance and regulatory rules, ensures compliance as directed by manager
• May provide on-call support for assigned functional areas on a limited basis
• Ability to accommodate flexible work schedules to meet support levels for globally deployed applications
• With direct supervision, able to complete daily activities related to prioritization and expected delivery
• Works directly with CEVA business and other IT teams to understand, diagnose and resolve requests for assistance
• Ability to learn and comprehend complex tools and systems
• Participate in tuning, monitoring, and testing of applications

WHAT ARE WE LOOKING FOR?

• Bachelor's degree in Information Technology or anything related.
• 1-5 years of technical experience
• Experience in implementation and delivery of services or projects
• Knowledge in functional domain or technology
• Good level of numeracy
• Good analytical and problem-solving skills
• Working knowledge of Microsoft Office Suite
• Ability to work on own initiative
• Ability to prioritize activities based on defined guidelines
• Good team working skills
• Good oral and written communication skills
• Working knowledge of written and spoken English
• Java/JSP/Python (Familiarity Java)
• Kibana/OpenSearch Log Analysis
• Cassandra/Elassandra (Familiarity of CQL Query)
• Postgres (Familiarity of CQL Query)
• Grafana (Familiarity of dashboard)
• Knowledge of Kubernetes Fundamentals
• Knowledge of POD Management
• Knowledge of Dead Letter Queue (DLQ) Management
• Knowledge of SharePoint
• Knowledge of Ticket/Problem Management Tools

WHAT DO WE HAVE TO OFFER?

• Competitive basic salary
• HMO w/ 2 free dependents from day 1 of hiring
• 20 annual leaves + bereavement leave + wedding leave
• Hybrid set up w/ 3 days a week onsite and 2 days WFH.
• Annual Performance Reviews w/ a chance of a salary alignment.
• Annual Company Performance Bonus
• Retention Bonus (similar to a signing bonus after 1 month of your start date, renewable every year)
• Retirement Fund

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.