Alabang CSR: Non-Voice

1 day ago

Ayala Alabang, National Capital Region, Philippines TASK AGENCIES INC Full time

About the role

As a Customer Service Representative (CSR) at TASK AGENCIES INC', you will play a vital role in providing exceptional customer service and technical support to our clients. This full-time position based in Alabang, Muntinlupa City Metro Manila will give you the opportunity to make a real difference in the lives of our customers through non-voice (chat) and voice-based interactions.

What you'll be doing

  1. Respond to customer inquiries and concerns via chat or phone, providing friendly, knowledgeable and efficient support
  2. Diagnose and troubleshoot technical issues, guiding customers through the resolution process
  3. Document customer interactions and maintain accurate records in our customer relationship management system
  4. Collaborate with cross-functional teams to ensure seamless customer experiences
  5. Continuously learn and expand your product and technical knowledge to better assist customers
  6. Contribute to the development of our customer service best practices and processes

What we're looking for

  1. Previous experience in a customer service or call centre role, preferably in a technical support environment
  2. Strong communication and interpersonal skills, with the ability to build rapport and empathise with customers
  3. Excellent problem-solving and analytical skills to effectively diagnose and resolve customer issues
  4. Proficiency in using computer systems and customer relationship management software
  5. A flexible and adaptable mindset, with the ability to work in a fast-paced, dynamic environment
  6. A passion for delivering exceptional customer service and a commitment to continuous improvement

What we offer

At TASK AGENCIES INC', we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health and wellness programmes
  2. Opportunities for career development and advancement
  3. Flexible working arrangements to support work-life balance
  4. Team-building activities and social events to foster a strong company culture
  5. Discounts on our products and services

About us

TASK AGENCIES INC' is a leading provider of customer service and technical support solutions. With a reputation for excellence, we partner with some of the biggest names in the industry to deliver exceptional service to our clients and their customers. Our dynamic and collaborative team is dedicated to driving innovation and continuously improving the customer experience.

If you're excited to join our team and make a real impact, apply now.

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