100 Non-Voice Account

15 hours ago

Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

We are seeking a Customer Service Representative (CSR) , This is a full-time, non-voice role, where you will be responsible for providing excellent customer service and support through various communication channels.

What you'll be doing

  • Respond to customer inquiries and requests via email, chat, and other non-voice channels
  • Provide accurate information and timely resolutions to customer issues
  • Maintain detailed records of customer interactions and follow up as needed
  • Identify opportunities to improve customer experience and processes
  • Collaborate with cross-functional teams to ensure seamless customer support
  • Adhere to company policies and procedures to deliver exceptional customer service

What we're looking for

  • Minimum of 1 year of customer service experience, preferably in a call centre or similar environment
  • Excellent written and verbal communication skills in English
  • Strong problem-solving and decision-making abilities
  • Proficient in using various computer applications and software
  • Ability to work in a fast-paced, dynamic environment and adapt to change
  • Passion for delivering outstanding customer service and a genuine desire to help others

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits
  • Opportunities for career growth and professional development
  • Supportive and collaborative team environment
  • Flexible work arrangements and work-life balance initiatives

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