CSR Non-Voice

2 weeks ago

Ayala Alabang, National Capital Region, Philippines A & S MANPOWER RESOURCES INC Full time

The Customer Support Associate will handle customer inquiries through non-voice channels such as email, chat, and messaging platforms, with occasional light voice support as needed. The role focuses on delivering accurate, timely, and high-quality assistance while maintaining a professional and customer-centric approach.

Key Responsibilities
  • Respond to customer inquiries via chat, email, and other digital platforms in a clear and professional manner.
  • Provide product and service information, troubleshoot issues, and resolve concerns according to company guidelines.
  • Perform blended tasks, which may include minimal outbound or inbound calls for cases requiring verbal clarification.
  • Document customer interactions, resolutions, and follow-up actions in the CRM system.
  • Escalate complex issues to the appropriate department when necessary.
  • Maintain confidentiality of customer information and comply with all data security standards.
  • Collaborate with team members and supervisors to improve process efficiency and customer experience.
  • Participate in regular training sessions to stay updated on product knowledge and communication best practices.
Qualifications
  • At least HS, senior high school , College Undergard or College Grad ( Open for App)
  • Excellent written English communication skills; ability to compose clear and concise responses.
  • Strong analytical and problem-solving skills.
  • Proficiency in typing (at least 35–45 WPM with high accuracy).
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Willing to work on shifting schedules, weekends, and holidays.
  • Amenable to work on-site in Alabang.
Benefits
  • Competitive salary package
  • Performance incentives
  • Health insurance (HMO)
  • Paid time off and company benefits
  • Opportunities for career growth and skill development

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