Team Leader

2 days ago

Ortigas Metro Manila, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

We are looking for a driven and experienced Customer Service Team Leader to guide, motivate, and support a team of Customer Service Agents in delivering excellent service to customers across the USA . You will play a key role in ensuring service standards are met, compliance is observed, and the team remains engaged, productive, and customer-focused.

Key Responsibilities
  • Lead, mentor, and coach a team of Customer Service Agents to deliver outstanding service and meet KPIs.
  • Monitor daily operations, including call handling, email/chat responses, and escalations.
  • Conduct regular team huddles, feedback sessions, and performance reviews.
  • Handle customer escalations and ensure timely, professional resolution.
  • Track and analyze performance metrics (CSAT, AHT, first-call resolution, etc.) and drive continuous improvement.
  • Collaborate with cross-functional teams such as Collections, Credit, and Operations to address customer needs.
  • Ensure team compliance with company policies, data privacy, and regulatory requirements.
  • Identify training needs and provide skill-building opportunities for team members.
  • Foster a positive, collaborative, and high-performance team culture.
Qualifications
  • At least 2–3 years of experience in customer service, with at least 1 year in a supervisory or team leader role.
  • Strong leadership, coaching, and people management skills.
  • Excellent communication skills in English (Spanish proficiency is a plus).
  • Background in financial services, credit, banking, or fintech preferred.
  • Strong analytical and problem-solving abilities.
  • Ability to work in a fast-paced, performance-driven environment.
  • Willing to work onsite five (5) days a week.
  • Flexible to work the night shift to support U.S. operations.

  • Team Leader

    7 hours ago

    Ortigas, Metro Manila, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time ₱300,000 - ₱600,000 per year

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs that drive...

  • Team Leader

    1 week ago

    Bonifacio Global, Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱800,000 - ₱1,200,000 per year

    WE'VE GOT YOU COVERED Dependable HMO and free lunch daily – so you can save more and stress less. #WeAreTGT in BGC: Great Place to Work CertifiedHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards,...

  • Accounting Team Leader

    1 week ago

    Ortigas, Metro Manila, Philippines Connext Global Solutions Inc Full time ₱2,000,000 - ₱2,500,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for an Accounting Team Leader who will be working with Connext's Client in the United States...

  • Team Leader

    1 week ago

    Ortigas, Philippines GeBBS Full time ₱540,000 per year

    GeBBS Healthcare is looking for Team Leader to overseeing and managing the team, ensuring that every member works to their fullest potential and delivers their assigned tasks with the highest proficiency.Responsibilities:Assists in the formulation of targets for individuals and teams.Anticipates escalation and take over calls when neededProvides coaching &...

  • Collections Team Leader

    8 hours ago

    Ortigas, Metro Manila, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per year

    Job descriptionOwn KPIs and work with the team towards achieving them each day/month/yearCoaching, mentoring, and motivating collections team members.Keep track of, RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.Manage incentive, rewards, and overtime tracking.Manage...

  • CS Team Leader

    1 week ago

    Ortigas, Philippines GameClub SEA Full time ₱360,000 - ₱480,000 per year

    Player Support Squad LeaderLocation: Onsite – Ortigas, Pasig City, PhilippinesEmployment Type: Full-TimeLevel: Team Leader / SupervisorReporting to: Operations ManagerIndustry: Gaming / Digital EntertainmentAbout GameClubGameClub is all about great games and even greater player experiences. As we continue to grow our global community, we're building a CS...

  • Team Leader

    1 week ago

    Ortigas, Philippines Addforce Human Resources Solution Inc. Full time ₱480,000 - ₱540,000 per year

    Job Title: Operations Team LeadAccount: Mobility AccountWork Setup: OnsiteLocation: TaguigSchedule: Shifting ScheduleSalary Range: ₱40,000 – ₱45,000 (Depending on experience)Job DescriptionWe are looking for an experienced Operations Team Lead to join our Mobility Account team. The ideal candidate has strong leadership skills, solid technical or...

  • Team Leader

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Malabon, National Capital Region LUCKYRICH TRADING CO. (Remilly's Yema Cake) Posted today Job Description Overseeing the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time. Tax compliance Business registration and renewals BIR processing Bachelor’s degree...

  • Accounts Payable Team Leader

    1 week ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    Primary Purpose of RoleThe Accounts Payable Team Leader is responsible for:Performing all duties of the Accounts Payable function including:Accurate and timely processing of invoicesUndertaking payment to our suppliers, andEnsuring all queries and requests are resolved in a timely and professional mannerLeading the offshore teamKey Skills, Qualifications &...

  • Accounts Payable Team Leader

    1 week ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    ACCOUNTS PAYABLE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN ACCOUNTS PAYABLE TEAM LEAD?The Accounts Payable Team Leader is...