
Team Leader
2 days ago
Key Responsibilities
- Lead and supervise a team of agents handling local accounts.
- Monitor team performance (KPIs, quality, attendance, productivity).
- Provide regular coaching, training, and mentoring to team members.
- Handle escalations and resolve customer or client issues professionally.
- Prepare and analyze performance reports for management.
- Motivate the team to meet targets and maintain high service standards.
- Ensure compliance with company policies and processes.
Qualifications
- With collections experience – leadership ability is the priority.
- At least 1 year of Team Lead, Supervisor experience in any local BPO or local account is an advantage.
- Experience managing teams of 8-15 agents is highly valued.
- Strong communication and interpersonal skills.
- Confident in motivating and managing different personalities.
- Good problem-solving and decision-making skills.
- Tech-savvy and comfortable using MS Office / reporting tools.
- Open to working on-site and flexible schedules.
What We Offer
- Competitive salary
- Clear career growth opportunities.
- Leadership training and development programs.
- Supportive and collaborative work environment.
- Day shift (local account).
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