Customer Care Specialist- Kitchen Commissary

1 week ago

Santolan Metro Manila, Philippines Chef's Secret Inc. Full time ₱900,000 - ₱1,200,000 per year

Overall Function:

The Customer Care Supervisor plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with clients.

Responsibilities:

1. Order Processing:

  • Efficiently process incoming customer orders via phone, email or online platforms.
  • Verify order accuracy, product availability, pricing information and MOQ requirements.
  • Coordinate with concerned departments to ensure timely order fulfillment.

2. Customer Inquiries:

  • Respond promptly and professionally to customer inquiries related to products, orders, delivery and complaints.
  • Provide detailed product information, pricing and minimum order quantities.
  • Address and resolve customer concerns or issues in a timely and satisfactory manner.

3. Communication and Coordination:

  • Collaborate with the sales, production, and operations teams to ensure seamless order processing and delivery.
  • Communicate order updates, delays, or changes to customers in a proactive and transparent manner.
  • Work closely with account managers to understand specific customer requirements and preferences.

4. Documentation and Record-Keeping:

  • Maintain accurate and up-to-date records of customer interactions, transactions, preferences and feedback.
  • Generate and review reports related to order status, customer feedback, and key performance indicators.

5. Customer Relationship Management:

  • Build and maintain positive relationships with key B2B clients.
  • Proactively engage with customers to gather feedback and identify areas for improvement.
  • Identify opportunities for upselling or cross-selling based on customer needs.

6. Problem Resolution:

  • Address and resolve customer complaints or issues promptly and professionally making sure that Corrective Action Reports (CARs) are issued to clients in a timely manner and are filed accordingly.
  • Escalate complex issues to the appropriate department or management when necessary.

7. Product Knowledge:

  • Stay informed about product offerings, features, and industry trends. Provide reports frequently to management.
  • Provide product recommendations and solutions based on customer needs.

8. Customer Service Policies:

  • Prepares outline how to create successful policies in different clients

Qualifications:

  • Must possess a Bachelor's Degree / Graduate of Marketing, Business or any related field.
  • Experience: Previous experience in customer service, order processing, or a related field is an asset.
  • Communication: Excellent verbal and written communication skills.
  • Organizational Skills: Strong organizational and multitasking abilities in a fast-paced environment.
  • Problem-Solving: Effective problem solving skills with a customer-centric approach.
  • Team Collaboration: Ability to work collaboratively with cross-functional teams.
  • Technical Skills: Proficient in using order processing systems, SAP and MS Office Suite.

Job Types: Full-time, Permanent

Benefits:

  • Company Christmas gift
  • Free parking
  • Health insurance
  • On-site parking
  • Promotion to permanent employee

  • Kitchen Commissary Officer

    2 weeks ago

    Manila, National Capital Region, Philippines PARADIGMA INTERNATIONAL INC. Full time ₱300,000 - ₱600,000 per year

    Are you a pro at kitchen operations and quality assurance?Join PARADIGMA, where we live by our core values — we SMILE because we go the extra miles. We value people who See Ahead, act with Intention, care deeply (Maaruga), keep learning, and communicate effectively.Take charge of our commissary department and ensure every product reflects our commitment to...

  • Production Supervisor- Kitchen Commissary

    2 weeks ago

    Santolan, Metro Manila, Philippines Chef's Secret Inc. Full time ₱30,000 - ₱60,000 per year

    Basic Function:Oversees all aspects of plant operations by ensuring that daily production targets, quality and customer requirements are met. Reviews production schedules and determines work force requirements to ensure smooth flow of operation. Troubleshoots production problems, takes preventive or corrective action, and recommends changes to improve...

  • Commissary Officer

    2 weeks ago

    Manila, National Capital Region, Philippines Paradigma International Inc. Full time ₱144,000 - ₱240,000 per year

    Are you a pro at kitchen operations and quality assurance? Join PARADIGMA and take charge of the daily flow of our commissary, ensuring every product meets our high standards.Location: Binondo, ManilaWhat You'll Do:Manage production planning and raw material ordering/receiving.Implement strict Quality Control (QC), including pre-dispatch line checks.Conduct...

  • Taco Commissary Staff

    2 weeks ago

    Kamuning, Metro Manila, Philippines Takaw Food Inc. Full time ₱207,900 per year

    About the role We are seeking a dedicated and enthusiastic Taco Commissary Staff to join the team at Takaw Food Inc.'s taco commissary in Kamuning, Quezon City. As a full-time member of our growing retail team, you will play a key role in ensuring the smooth running of our commissary and the production of high-quality taco products for our stores across...

  • Warehouse and Commissary Manager

    2 weeks ago

    Western Bicutan, Metro Manila, Philippines Fun Hann Mart Full time ₱50,000 - ₱80,000 per year

    About the role We are seeking a highly motivated and experienced Warehouse and Commissary Manager to join our team at Fun Han Mart', a leading retailer in the Philippines. In this full-time, on-site role, you will be responsible for overseeing the efficient and effective operations of our warehouse and commissary facilities in Western Bicutan, Taguig...

  • Commissary and Fulfillment Officer

    2 weeks ago

    Manila, National Capital Region, Philippines C'scor Global Full time ₱240,000 - ₱360,000 per year

    We are looking for a Commissary and Fulfillment Officer to join our growing team. This role ensures smooth commissary operations and timely fulfillment of orders for delivery platforms (Grab Food, Food panda, etc.) as well as bulk customers. If you are organized, detail-oriented, and passionate about food operations, this is the role for you.Key...

  • Customer Care Specialist

    2 weeks ago

    Ortigas, Metro Manila, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per year

    At Acquire Intelligence, our mission is to help businesses work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you're passionate about making a real...

  • BPO Customer Care Associate

    4 weeks ago

    , Metro Manila, Philippines NTT DATA North America Full time

    Job Title Customer Care Specialist (Tier 1) Overview You will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team‑driven and fast‑paced work environment. Successful incumbents will have a...

  • Payroll Specialist

    3 weeks ago

    , Metro Manila, Philippines Fresenius Medical Care Full time

    Join to apply for the Payroll Specialist role at Fresenius Medical Care The Payroll Specialist primary responsibility to provide payroll services for employees in accordance with FMCNA company policy and Federal and State wage and hour regulations, including the Fair Labor Standards Act. In addition, the position is responsible for advancing FMCNA culture by...

  • Customer Care Associate

    4 weeks ago

    Manila, Philippines NTT DATA, Inc. Full time

    As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in...