Customer Care Specialist

At Acquire Intelligence, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact

Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A Glimpse into Your New Role

You are a Customer Care Specialist, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication.
• Provide full range of customer service to assigned clients by phone or email. Full range of customer service includes handling of incoming calls and outgoing calls. The offered customer interaction should be of highest quality, accurate, polite, and competent.
• Customer care representatives work duties can as well include data entry to clients' programs and other tasks. The data entry tasks should be made on account ownership, precise, and without mistakes.
• Additional responsibilities may be added as the needs of the business change and expand.
• Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
• Help to keep motivation high by being supportive to your colleagues.
• Meet, and exceed targets set by your operations for different clients/projects.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Be actively involved in problem solving and propose improvements to processes.

In a nutshell, you have won the day when you make customers happy with your best and excellent service

What You'll Bring

Consistent to our goal as an organization, at Acquire AI, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Customer Care Specialist, you can perform well if you have:

• 1 year or more of customer service experience (Preferred but not required)
• Completed at least High School Graduate.
• Computer and tech savvy
• Excellent understanding of the US or North American culture and customer – demonstrate the ability to empathize and connect with the customer.
• Excellent written and verbal English communication skills
• Demonstrate the grit to be part of a growing team and recognizes opportunities to move up and contribute in a bigger role later on

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?

Join the A-Team and experience the A-Life