Customer Care Associate

1 day ago

Manila, Philippines NTT DATA, Inc. Full time

As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client. Position: Customer Care Specialist (Tier 1)Position Status: Full Time On-Site availableHours of Work: Monday-Sunday 7:00am-11:00pm ESTDepartment: President’s Choice Financial Responsibilities: Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support. Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner. In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry. Adhere to established escalation procedures when mitigating complaints/escalations on the first contact. Remain current on program information and business initiatives, as well as corporate products and processes. Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. Fulfill customer brand expectations in a manner that complies with policies, practices, and procedures. Accurately complete appropriate documentation for each transaction. End each call by completing all required activity in order to fulfill customer requests. Requirements: Excellent communication skills, both verbal and written. Fluent in English Demonstrated analytical and problem-solving skills. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills (min 25 wpm with an accuracy of 95%). Positive attitude and demonstrated ability to perform in a team-based environment. Professional and pleasant telephone manner. Must have flexibility and willingness to work rotational shifts, including overnights and weekends. Experience working in a call center environment specifically in a customer service role. Previous Financial Services experience would be considered an asset. #J-18808-Ljbffr

  • Customer Care Associate

    1 week ago

    Manila, National Capital Region, Philippines Financial Times Full time ₱30,000 - ₱60,000 per year

    About Us:The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work...

  • Customer Care Associate

    1 week ago

    Manila, National Capital Region, Philippines myGwork - LGBTQ+ Business Community Full time ₱30,000 - ₱60,000 per year

    This job is with Financial Times, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About UsThe FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the...

  • Thai Customer Care Senior Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Thai Customer Care Senior Associate Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Conducts appropriate...

  • Customer Care Associate

    7 days ago

    , Metro Manila, Philippines NTT DATA North America Full time

    Overview As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen...

  • Customer Care Collections Associate

    4 weeks ago

    , Metro Manila, Philippines NTT DATA North America Full time

    Join to apply for the Customer Care Collections Associate role at NTT DATA North America In these roles you will be responsible for: Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction and strive to meet service standards. A typical day will likely involve fielding...

  • Thai Customer Care Senior Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱900,000 - ₱1,200,000 per year

    Thai Customer Care Senior AssociateDigitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.Job Description - Grade SpecificExperience Required:Strong Communication & Customer Service Skills in Thai & English language.Minimum 2.5 years of international contact center...

  • Customer Care Associate

    2 days ago

    Manila, National Capital Region, Philippines Recoveriescorp Full time ₱250,000 - ₱500,000 per year

    493387Manila, Metro Manila, PhilippinesFixed-TermClosing on: Dec 6 2025At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes.Are you passionate about delivering outstanding customer experiences? Join Our Team as a...

  • Customer Care Collections Sr. Associate

    7 days ago

    , Metro Manila, Philippines NTT DATA North America Full time

    Join to apply for the Customer Care Collections Sr. Associate role at NTT DATA North America . Takes escalated calls from providers/callers. Develops tactical and operational plans to achieve key milestones in the project. May coach and mentor less experienced team members. Assists in preparing SOP for new processes. Ensures accurate and timely processing of...

  • Customer Care Associate

    1 week ago

    , Metro Manila, Philippines Caldwell Communications Full time

    Customer Care Associate - Chat/Non Voice - START ASAP Join to apply for the Customer Care Associate - Chat/Non Voice - START ASAP role at Caldwell Communications Customer Care Associate - Chat/Non Voice - START ASAP 6 days ago Be among the first 25 applicants Join to apply for the Customer Care Associate - Chat/Non Voice - START ASAP role at Caldwell...

  • BPO Customer Care Associate

    1 day ago

    Manila, Philippines NTT Communications Full time

    Overview You will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or...