Customer Service Representative

4 days ago

Tarlac City, Central Luzon, Philippines Intelegencia Full time ₱216,000 per year

Step Into the World of E-Commerce and B2B Support

We're looking for a Customer Service Representative to support a dynamic U.S.-based e-commerce account. This project-based role is ideal for someone who thrives in a fast-paced, tech-driven environment and takes pride in delivering exceptional customer service.

You'll be working closely with both B2B and retail clients, supporting inquiries through voice, email, and chat, while also assisting in order processing, digital operations, and post-sales support.

Key Responsibilities:

  • Deliver top-notch service to B2B and e-commerce customers via phone, email, and chat
  • Assist with product inquiries, order placements, tracking, and after-sales issues
  • Process and verify customer orders, update client records, and monitor order fulfillment
  • Initiate outbound calls for follow-ups, customer surveys, and promotions
  • Collaborate with logistics providers and suppliers for timely delivery and stock updates
  • Maintain accurate product listings, prices, and information on digital platforms
  • Support campaign execution and marketing coordination as needed
  • Work cross-functionally with sales and marketing teams to deliver full-cycle support
  • Ensure all customer interactions are logged accurately and professionally

Qualifications:Required:

  • At least 2 years of relevant experience in customer service, BPO, or e-commerce support
  • Excellent verbal and written communication skills
  • Strong computer literacy and familiarity with Microsoft Office and Google Workspace
  • Ability to handle customer inquiries with empathy, accuracy, and professionalism
  • Strong organizational and multi-tasking abilities
  • Proven experience in processing purchase orders and using order management systems

Preferred but Not Required:

  • Knowledge of CRM tools such as ZenDesk, NetSuite, and Zoom
  • Experience with Magento or other e-commerce platforms
  • Familiarity with digital marketing and content management
  • Background in B2B account handling or wholesale customer service

Job Type: Fixed term

Contract length: 3 months

Pay: Php17, Php18,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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