Customer Service Representative
3 hours ago
MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.
At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.
If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs
Customer Service Representative (Onsite)
Job Description:
- Respond to customer inquiries via live chat and email in a timely and professional manner.
- Assist with account questions, wagering support, and general troubleshooting.
- Escalate complex issues to the Senior Customer Service Representative when needed.
- Follow customer service protocols and ensure accurate records of interactions.
- Contribute to a high-quality customer experience and meet performance targets.
Qualifications:
- 6 months to 1 year of experience in customer service (live chat/email preferred).
- Experience in the iGaming/wagering industry is a plus.
- Ability to multitask and manage multiple chat/email inquiries simultaneously.
- Strong written and verbal English communication skills.
- Willingness to work night shifts, weekends, and holidays.
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