Customer Service Representative

24 hours ago

Angeles City, Central Luzon, Philippines StaffSmart Outsourcing Full time

About the role

StaffSmart Outsourcing is seeking a dedicated and customer-focused Customer Service Representative to join our team in Bridgetowne, Pasig. As a full-time Customer Service Representative (Travel Account) - Airlines, you will be responsible for delivering exceptional service to our clients in the travel industry.

What you'll be doing

  • Handling inbound calls from customers and responding to email inquiries efficiently and effectively
  • Providing accurate information and guidance on travel-related services and products
  • Resolving customer issues and complaints in a professional and empathetic manner
  • Updating customer records and maintaining detailed transaction logs
  • Collaborating with other team members to ensure a seamless customer experience
  • Adhering to company policies and procedures to deliver high-quality service

What we're looking for

  • No BPO experience required
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and decision-making abilities
  • Proficiency in using computer systems and software applications
  • A passion for providing exceptional customer service and a commitment to exceeding customer expectations
  • Fluency in English and the local language

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits, including medical insurance and wellness programs
  • Opportunities for career development and skills training
  • A dynamic and collaborative work environment with a supportive team

About us

StaffSmart Outsourcing is a leading provider of high-quality call centre and customer service solutions. With over a decade of experience, we pride ourselves on delivering exceptional service to our clients and their customers. Our commitment to innovation, teamwork, and continuous improvement has made us a trusted partner for companies across various industries.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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