Customer Service Representative

1 week ago

Angeles City, Central Luzon, Philippines MVP Asia Pacific Inc. Full time ₱250,000 - ₱500,000 per year

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs

Customer Service Representative (Hybrid)

Job Description:

Sales Order Processing:

  • Process orders received by phone, email and fax from allocated or unmanaged accounts.
  • Maximise sales where possible through up-selling and cross-selling and by escalating leads to the relevant salesperson or manager.
  • Manage electronic ordering and highlight any issues immediately with WebCell, EDI, Batch Order and Web Services to ensure they are resolved quickly.
  • Conduct proactive outbound calling as required.
  • Contact customers for additional information or to provide information in relation to order placement, tracking and delivery.

Sales Support:

  • Answer incoming calls and emails from customers, either from the assigned customer base or from unmanaged accounts.
  • Maintain, review & update the customer base whilst keeping the Sales Team informed of any changes or potential issues.
  • Conduct proactive outbound calling as required.
  • Participate in sales promotions, campaigns, training & events.
  • Enter data from queries into the query database and timely resolution of assigned queries.
  • Liaise with other internal departments to effectively resolve any customer issues in relation to shipments, payments and after-sales.

General:

  • Strive for excellence in all tasks performed, meeting or exceeding set objectives.
  • Develop sound relationships, based on mutual respect, trust and fairness, with all people involved in the business (internal / external).
  • Perform all tasks/duties with the knowledge that our primary responsibility, at all times, is to serve and satisfy the needs of our customers.
  • Work collaboratively in a team environment, demonstrating honesty and integrity at all times.
  • Project a professional image at all times, through appropriate dress and behaviour.
  • Adhere to all approved and documented Company Policies and Procedures both in place at commencement of employment and those developed in the future.
  • Operate in a manner that reduces all Workplace Health & Safety risk, both to self and to others.

Qualifications:

  • Proven experience as a Customer Service Representative.
  • Intermediate proficiency level in using MS Office is a plus.
  • Demonstrated ability to type a minimum of 35 words per minute with an accuracy rate of 95% or higher.
  • Strong attention to detail.
  • Ability to multitask, prioritize, and escalate issues when necessary.
  • Ability to collaborate and work effectively in a team environment.
  • Excellent interpersonal, organizational, and time management skills.
  • Excellent communication skills and a growing sales focus.

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