Customer Service

4 days ago

Biñan, Calabarzon, Philippines WSAudiology Full time ₱900,000 - ₱1,200,000 per year

Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

This role blends customer service with data analysis to support efficient order fulfilment, accurate billing, and streamlined returns. By identifying trends in orders and returns, the specialist provides actionable insights that drive operational improvements and enhance the overall customer experience. Key responsibilities include ensuring timely resolution of customer issues, optimizing reverse logistics processes, and supporting data-driven decision-making across teams.

What you will do

  • Analyse order and return trends using Power BI to identify key patterns, deviations, and anomalies, supporting data-driven decision-making
  • Leverage Power BI tools such as slicers, filters, and data exports to perform customized analysis and deliver actionable insights
  • Present dashboards to stakeholders, address data-related queries, and follow up on action items to drive continuous improvement
  • Collaborate cross-functionally to align on key data trends and ensure consistency across teams
  • Manage customer order fulfilment proactively by monitoring backlogs and coordinating with internal teams, ensuring timely communication with customers
  • Ensure billing accuracy and timely issuance of credit notes (CN) to support smooth financial operations.

What you bring

  • 2-3 years of experience Supply Chain, Order Management, or Customer Service operations
  • Bachelors degree in Supply Chain Management, Business Administration, or a related field
  • Strong analytical skills with experience using Power BI
  • Ability to work cross-functionally, ensuring alignment on data trends and fostering collaboration between teams
  • Experience in overseeing order fulfilment by actively managing backlogs, coordinating with internal teams, and ensuring timely updates to customers.

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

  • Customer Service

    4 weeks ago

    Biñan, Calabarzon, Philippines WSAudiology Full time

    Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.This role blends customer service with...

  • Customer Service

    4 days ago

    Biñan, Calabarzon, Philippines WSA APAC Full time ₱900,000 - ₱1,200,000 per year

    Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. This role blends customer service with...

  • Customer Service Specialist

    2 days ago

    Biñan, Calabarzon, Philippines Cable TV and Broadband Services Full time ₱104,000 - ₱130,878 per year

    BASIC FUNCTIONThe job holder contributes to the growth and profitability of AVCHI and Affiliates by assisting with the day-to-day operations of the Customer Service Section. This includes managing customer inquiries, complaints, after-sales concerns and ensuring smooth coordination with other departments. The Specialist ensures the implementation of customer...

  • Customer Service Representative

    1 week ago

    Biñan, Calabarzon, Philippines Ubiquity Full time ₱144,000 - ₱300,000 per year

    Customer Service RepresentativeSouthwoods, Binan, PhilippinesAt Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Customer Service Representative, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to...

  • Customer Care Specialist

    2 weeks ago

    Biñan, Calabarzon, Philippines Asian Vision Cable Holdings Inc Full time ₱150,000 - ₱200,000 per year

    JOB OVERVIEWWe are seeking a proactive and detail-oriented Customer Care Specialist to oversee customer service operations, reporting, and system administration. This role requires both operational execution and analytical problem-solving, supporting customer experience improvement initiatives and business growth.KEY RESPONSIBILITIESAct as system...

  • Service Analyst

    2 weeks ago

    Biñan, Calabarzon, Philippines Epiroc Full time ₱900,000 - ₱1,200,000 per year

    Service Analyst – Financial Performance & OperationsParts and Service Division (PSD)Purpose of the RoleTo close the critical gap in early financial insight and root-cause analysis within the first 48 hours post-reporting close, this role will serve as the analytical backbone for service operations, CGP deviations, and workshop performance. The Service...

  • Service Analyst

    2 weeks ago

    Biñan, Calabarzon, Philippines EPIROC Full time ₱900,000 - ₱1,200,000 per year

    Service Analyst – Financial Performance & OperationsParts and Service Division (PSD)Purpose of the RoleTo close the critical gap in early financial insight and root-cause analysis within the first 48 hours post-reporting close, this role will serve as the analytical backbone for service operations, CGP deviations, and workshop performance. The Service...

  • Field Service Engineer

    4 days ago

    Biñan, Calabarzon, Philippines Atlas Copco Full time ₱30,000 - ₱60,000 per year

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.Location: Openings available across Luzon, Visayas, and Mindanao...

  • Customer Solution Executive

    4 days ago

    Biñan, Calabarzon, Philippines WSAudiology Full time ₱1,200,000 - ₱2,400,000 per year

    Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.In this role, you will be responsible for...

  • Customer Solution Executive

    4 days ago

    Biñan, Calabarzon, Philippines WSA APAC Full time $40,000 - $60,000 per year

    Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. In this role, you will be responsible...