Customer Care Specialist

16 hours ago

Biñan, Calabarzon, Philippines Asian Vision Cable Holdings Inc Full time ₱150,000 - ₱200,000 per year

JOB OVERVIEW

We are seeking a proactive and detail-oriented Customer Care Specialist to oversee customer service operations, reporting, and system administration. This role requires both operational execution and analytical problem-solving, supporting customer experience improvement initiatives and business growth.

KEY RESPONSIBILITIES

  • Act as system administrator for customer service platforms, ensuring smooth operations and accuracy of data.
  • Coordinate with vendors and internal teams for system support, issue resolution, and configuration updates.
  • Generate and analyze regular reports covering customer service performance, contact center activities, walk-in transactions, customer satisfaction, and service updates.
  • Manage billing processes, including monthly statement extractions, payment requests, and usage monitoring.
  • Execute customer communication campaigns such as advisories, retention promos, and updates.
  • Maintain and improve data quality, including record updates, duplicate cleaning, and consistency across platforms.
  • Update and manage the knowledge base to support automation and front-line service.
  • Support system integrations and configuration changes as needed.
  • Plan and implement yearly customer service initiatives, including retention and upgrade programs.
  • Use data extraction and query tools for reporting and analytics.
  • Collaborate on integration projects, including workflows and API-related requirements.
  • Ensure timely and accurate distribution of reports and updates to stakeholders.

QUALIFICATIONS

  • Bachelor's degree in Business Administration, Information Technology, or related field.
  • 2+ years of experience in customer service operations, reporting, or system administration.
  • Strong organizational and reporting skills with high attention to detail.
  • Experience with customer service platforms, data extraction tools, and integrations.
  • Familiarity with SQL or other query languages is an advantage.
  • Excellent communication skills and ability to coordinate across teams and vendors.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word).

  • Customer Care Specialist

    1 week ago

    Biñan, Calabarzon, Philippines Asian Vision Cable Holdings Inc Full time ₱250,000 - ₱350,000 per year

    JOB OVERVIEWWe are looking for a Customer Care Specialist to manage customer service systems, reporting, and process improvements. This role supports daily operations, system administration, and data-driven initiatives to enhance customer experience and business efficiency.KEY RESPONSIBILITIESAdminister and maintain customer service platforms and data...

  • Marketing and Customer Care Assistant

    6 days ago

    Biñan, Calabarzon, Philippines Cable TV and Broadband Services Full time ₱250,000 - ₱400,000 per year

    *This position will be hired under an ageny.*Role OverviewWe are looking for a motivated Marketing and Customer Care Assistant to join our growing team. This role provides vital support in data gathering, coordination, and research to ensure smooth execution of marketing and customer care initiatives. The ideal candidate is detail-oriented, collaborative,...

  • Key Account Specialist

    14 hours ago

    Biñan, Calabarzon, Philippines CDO Commodities Full time ₱360,000 - ₱420,000 per year

    The Territory Sales Specialist is responsible for understanding and developing South Luzon territory to maximize and grow revenue and profits by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services for Consumer Care Products, Inc. - Pet Care Division within the territory. Reporting to the...

  • Patient Care Assistant

    2 weeks ago

    Biñan, Calabarzon, Philippines Asia-Pacific Eye Center Full time ₱144,000 - ₱300,000 per year

    Job descriptionCandidate must possess at least an Associate's or Bachelor's/College Degree in any medical-related course or equivalent.Required language(s): English, FilipinoAt least 1 Year(s) of working experience in the related field is required for this position.Required Skill(s): Nursing skills, Ophthalmic Skills, Customer Service Skills, Surgical...

  • Prior Authorization Specialist

    4 days ago

    Biñan, Calabarzon, Philippines Ubiquity Full time ₱150,000 - ₱250,000 per year

    Prior Authorization Specialist (Healthcare)Southwoods, Binan, PhilippinesAt Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Customer Service Representative, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a...

  • Corporate Physician – OB-GYN Specialist

    2 weeks ago

    Biñan, Calabarzon, Philippines International SOS Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Corporate Physician – OB-GYN Specialist (Part-Time)Location: Biñan, Laguna (Laguna Technopark)Employment Type: Part-TimeSchedule:Monday & Thursday, from 09:00 AM - 12:00 NN (must be willing to duty on both days)Overview:We are seeking a licensed Obstetrician-Gynecologist (OB-GYN) to provide onsite medical care in a manufacturing setting. The...

  • Accounting Specialist

    15 hours ago

    Biñan, Calabarzon, Philippines Valor Global, Inc. Full time ₱350,000 - ₱600,000 per year

    About the role Valor Global, Inc. is seeking an Accounting Specialist to join our team in Binan City, Laguna. This is a full-time position focused on providing comprehensive financial accounting and reporting support for the organization. As an Accounting Specialist, you will play a crucial role in maintaining the accuracy and integrity of our financial...

  • Sales Demand Specialist

    1 week ago

    Biñan, Calabarzon, Philippines BATANGAS AGRIBUSINESS CENTER, INC. Full time ₱400,000 - ₱800,000 per year

    Job DescriptionThis is a full-time on-site role for a Sales Demand Specialist located in Binãn. The Sales Demand Specialist will be responsible for day-to-day tasks related to communication, customer service, sales, training, and sales management to drive demand for MPC's kitchen equipment and systems. She/He will handle sales demand/Analyzing sales...

  • Solutions Sales Specialist

    1 week ago

    Biñan, Calabarzon, Philippines CE-Logic Full time ₱300,000 - ₱600,000 per year

    About the role Join CE LOGIC, Inc as a Solutions Sales Specialist and play a key role in driving sales growth and customer success. As a Solutions Sales Specialist, you will be responsible for identifying and converting sales opportunities for the company's range of innovative publishing solutions. This is a full-time position based in  Laguna to handle...

  • Sales Account Specialist

    6 days ago

    Biñan, Calabarzon, Philippines Cabletech Support and Resources Inc. Full time ₱800,000 - ₱1,200,000 per year

    As a Sales Account Specialist, you'll be the driving force behind client satisfaction and revenue growth. Your mission? To nurture key client relationships, streamline sales processes, and ensure seamless coordination between customers and internal teams. You'll play a pivotal role in order management, sales support, and identifying opportunities to...