Customer Care Specialist

9 hours ago

Biñan, Calabarzon, Philippines Asian Vision Cable Holdings Inc Full time ₱150,000 - ₱200,000 per year

JOB OVERVIEW

We are seeking a proactive and detail-oriented Customer Care Specialist to oversee customer service operations, reporting, and system administration. This role requires both operational execution and analytical problem-solving, supporting customer experience improvement initiatives and business growth.

KEY RESPONSIBILITIES

  • Act as system administrator for customer service platforms, ensuring smooth operations and accuracy of data.
  • Coordinate with vendors and internal teams for system support, issue resolution, and configuration updates.
  • Generate and analyze regular reports covering customer service performance, contact center activities, walk-in transactions, customer satisfaction, and service updates.
  • Manage billing processes, including monthly statement extractions, payment requests, and usage monitoring.
  • Execute customer communication campaigns such as advisories, retention promos, and updates.
  • Maintain and improve data quality, including record updates, duplicate cleaning, and consistency across platforms.
  • Update and manage the knowledge base to support automation and front-line service.
  • Support system integrations and configuration changes as needed.
  • Plan and implement yearly customer service initiatives, including retention and upgrade programs.
  • Use data extraction and query tools for reporting and analytics.
  • Collaborate on integration projects, including workflows and API-related requirements.
  • Ensure timely and accurate distribution of reports and updates to stakeholders.

QUALIFICATIONS

  • Bachelor's degree in Business Administration, Information Technology, or related field.
  • 2+ years of experience in customer service operations, reporting, or system administration.
  • Strong organizational and reporting skills with high attention to detail.
  • Experience with customer service platforms, data extraction tools, and integrations.
  • Familiarity with SQL or other query languages is an advantage.
  • Excellent communication skills and ability to coordinate across teams and vendors.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word).

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