Customer Service Associate

6 days ago

Biñan, Calabarzon, Philippines Sophia and Kalel Full time ₱200,000 - ₱400,000 per year

**Job Responsibilities:


• Respond promptly and professionally to customer inquiries on social media and e-commerce p

latforms.


• Address complaints and provide effective solutions for product or service issues.


• Process returns, refunds, and exchanges in line with company policies.


• Coordinate with warehouse and logistics teams to ensure timely order fulfillment and delivery.


• Maintain up-to-date knowledge of products, promotions, and company policies.


• Escalate complex concerns to management and provide feedback on recurring issues.

**Qualifications:


• Bachelor's degree in Business, Marketing, Communication, or a related field (preferred but not

required)


• Strong communication skills, both written and verbal.


• Proficient in using social media platforms, e-commerce dashboards, and customer service tools.


• Problem-solving and conflict- resolution skills.


• Ability to multitask and work effectively in a fast-paced environment.


• Team-oriented with strong collaboration skills.


• Preferably residing near
Binan, Laguna.****

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